GROUP BNP PARIBAS
MISSION:
Provide legal advice to the entities of BPF Spain (Banco Cetelem; GCC Consumo; Xfera Consumer Finance, and the EIGs supporting them) through the study, interpretation and application of current legislation, in order to provide legal certainty to the activity of these companies by mitigating/eliminating the legal risks that may be evident.
TASKS:
- To inform and advise the different areas of the Bank on their obligations in terms of data protection.
- Monitor the organization’s compliance with the GDPR and other regulations.
- Manage the drafting of clauses with clients and third parties in terms of Data Protection.
- Cooperate with the entity’s DPO/DPC on data protection matters.
REQUIREMENTS:
- Law Degree. Expertise in data protection legislation and practices.
- Ability to advise the territorial DPO on the peculiarities of the business and its consequences on the development of the Entity’s business.
- Effective communication: to be able to transmit complex information to different areas of the bank and Group.
- Analytical capacity: to identify and assess risks and business opportunities related to data protection.
- Organization and planning: to effectively manage the tasks and responsibilities of the position.
- Teamwork: to collaborate with other departments and stakeholders (Business, Operations, Risks, DPO, DPC)
- High level of English (optionally French).
BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa. El Grupo mantiene posiciones clave en sus tres grandes áreas de actividad: Domestic Markets e International Financial Services (cuya red de banca minorista y servicios financieros forma parte de Retail Banking & Services), así como Corporate & Institutional Banking, que ofrece servicios a clientes corporativos e institucionales. El Grupo acompaña a sus clientes (particulares, empresarios, PYMEs, grandes empresas e instituciones) para ayudarles a realizar sus proyectos prestándoles servicios de financiación, inversión, ahorro y aseguramiento.
En Europa, el Grupo tiene cuatro mercados domésticos (Bélgica, Francia, Italia y Luxemburgo) y BNP Paribas Personal Finance es número uno en financiación a particulares en Europa.
BNP Paribas desarrolla su modelo integrado de banca minorista en los países de la cuenca mediterránea, Turquía, Europa del Este y dispone de una importante red en la costa oeste de EE.UU. Tanto en sus actividades de Corporate & Institutional Banking como International Financial Services, BNP Paribas ocupa posiciones de liderazgo en Europa, tiene una gran presencia en América y una red sólida y con fuerte crecimiento en la región de Asia-Pacífico
BNP Paribas Personal Finance, a través de su marca comercial Cetelem, es especialista en crédito al consumo, préstamos personales y gestión de tarjetas. Es partner financiero de importantes empresas de distribución, de bienes de consumo y concesionarios de automóviles y, además, un referente de análisis de mercado gracias a los estudios del Observatorio Cetelem. BNP Paribas Personal Finance cuenta con 20.000 empleados prestando servicio a más de 20 millones de clientes.
¿Quieres formar parte de una compañía en la cual tu opinión cuente?
En BNP Paribas Personal Finance buscamos personas proactivas, autónomas y curiosas que les guste estar siempre actualizadas. Personas metódicas y organizadas que tengan muchas ganas de aportar y crecer aprovechando todas las oportunidades de desarrollo que ofrecemos.
Nuestra misión es transmitir información en relación con la misión, la visión y los valores de la compañía, mejorar el posicionamiento de marca, así como establecer una relación sólida y estable tanto con el público interno, como con el externo.
La comunicación externa tiene por objetivo posicionar nuestra compañía como referente en el ámbito del crédito al consumo y reforzar nuestra imagen de marca ante nuestros stakeholders, con mensajes y acciones alineadas con los valores y el propósito de nuestra compañía, y a través de los canales adecuados en función de nuestros públicos externos.
En relación a la comunicación interna, nuestro objetivo es conectar a los empleados con la compañía generando espacios de diálogo interno, haciéndoles partícipes del proyecto de la empresa e impulsando proyectos que promuevan la cultura y los valores corporativos e iniciativas que impacten de manera positiva en el entorno socio económico y ambiental, de acuerdo con la política y estrategia de marca de la compañía, con el fin de fomentar el sentido de pertenencia a PF España.
Por su parte, la Responsabilidad Social Corporativa, permite que la compañía desarrolle iniciativas que impactan de manera positiva en el entorno socio económico y ambiental alineado con el propósito de nuestra compañía.
Responsabilidades
- Actualización y seguimiento los distintos canales de comunicación interna: periódico interno, red de pantallas internas, EchoNet, boletines, etc.
- Apoyo en el control y análisis de las estadísticas del periódico interno, así como de la intranet y la red de pantallas internas.
- Redacción de las piezas de comunicación: noticias, comunicados, artículos, posts, etc. que se requieran para los diferentes canales de comunicación interna y externa.
- Apoyo en la implementación y seguimiento de los planes de comunicación interna y externa de la compañía.
- Apoyo en la planificación y realización de la auditoría anual de comunicación interna y plan de comunicación anual.
- Participar en la organización de las iniciativas que impliquen la participación de los colaboradores como encuentros/desayunos con Dirección, acciones de RSC y voluntariado corporativo, eventos corporativos (comité, presentación de resultados, etc.), presentaciones a medios y convocatorias de prensa.
Herramientas
- WordPress
- Manejo de herramientas de diseño y edición audiovisual: Photoshop / Illustrator / Indesign /Canva/ Premiere/ VLC Media player
- Office (Word, Power Point, Excel)
- Web (Explorer, Firefox)
- Conocimiento RRSS
Ofrecemos:
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Beca de 6 meses – 1 año
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Horario: 09:00-18:00H
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Retribución: 850€ B/mes
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50% teletrabajo
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1 día de vacaciones por mes trabajado
Compromiso de Diversidad e Inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.
GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
Spain IT Production
Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Digital Working, Telecom& Datacentres, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.
ABOUT THE JOB
MISSION
This position is focused on the administration of Unix servers hosted in BNP PARIBAS, most of them RHEL and Ubuntu, but also hosting other Operating Systems, like Solaris, AIX, Debian, etc.
RESPONSIBILITIES
This infrastructure offers service on a high availability environments to ensure applications availability.
Due to the large number of assets to manage, to be able to build and manage scripts to automatize the operative is a key point.
Vulnerability and obsolescence remediation, proactive improvements and action plan for incidents are part of the day to day of this position.
To work following ITIL methodology is part of the daily basis in this and the rest of IT areas.
STUDIES
- o Bachelor in Computer Science preferable but not mandatory.
- o ITIL Foundation certificate will be desirable.
EXPERIENCE
o 5 year minimum in a similar position.
LANGUAGES
- o High English spoken and written fluent (B2/C). Mandatory
- o French spoken and written will be valued.
SKILLS
Technical
· Advanced skills in administration and troubleshooting on RHEL and Ubuntu distributions in big infrastructures (> 1000 servers).
· Scripting and automation experience in Ansible.
· Management of SAN and NAS at server side.
· Knowledge of networking at server side.
· Experience administering clustering solutions like:
o Veritas Infoscale Foundation
o OpenSVC
Desirable:
· Skills on other automation technologies as Puppet.
· Knowledge in Active Directory and Centrify.
· Knowledge of patching tools like Satellite or Landscape.
Transversal & Behavioral
- Eagertolearn.
- Analyticalmind-set.
- Ability to work well under pressure, ability to work autonomous and in team environment.
- Good interpersonal and communication skills.
BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 31 vacation days.
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
GRUPO BNP PARIBAS
El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.
ARVAL
En Arval tenemos como misión mejorar la vida de las personas ofreciendo servicios de movilidad adaptados a las necesidades de nuestros clientes y con una clara orientación hacia la movilidad sostenible. Ofrecemos una amplia gama de soluciones innovadoras y proporcionamos un servicio personalizado a nuestros clientes, desde grandes corporaciones a particulares. Con más de 30 años de experiencia, presencia en treinta países y una flota financiada superior a 1,5 millones de vehículos, somos líderes en nuestro sector
SOBRE EL PUESTO
MISIÓN
Definir y alcanzar los objetivos comerciales asignados en la zona de actuación con el producto Arval Partners.
Alcanzado el objetivo cuantitativo y cualitativo asignado en su área. Siguiendo la estrategia marcada por la Dirección de Partners
RESPONSABILIDADES
· Visitar, gestionar, monitorizar actividad de la red asignada
· Explotar comercialmente su zona y potenciar y conocer la dimensión de la misma.
· Organización comercial para conseguir los objetivos cuantitativos y cualitativos asignados al producto Arval Partners.
· Formar y motivar a las concesiones asignadas detectando necesidades y midiendo eficiencias
· Establecer y fijar los objetivos asignados a los puntos de venta activos en el programa y seguimiento de desviaciones
· Apertura de nuevos centros autorizando la apertura del mismo y supervisando el control de contratos, KYI, usuarios ebroker..
· Utilización de CRM para gestión comercial.
· Controlar la rentabilidad detectando desviaciones de pricing vs competencia de mercado.
· Seguimiento y propuesta de planes de incentivos en marcha (Reto APA).
· Conocer su competencia: acuerdos, campañas, incentivos… mediante visitas comerciales
· Ser el delegado de marca con aquellas marcas donde hay externalización del equipo comercial siguiendo en estos casos la estrategia comercial de la Marca
REQUISITOS
Año y medio de antigüedad en la posición y contrato indefinido en vigor.
Imprescindible experiencia comercial de al menos 3 años en canales indirectos en el sector automoción/Renting.
Amplio conocimiento del análisis de los datos, de venta, rentabilidad, etc.
COMPETENCIAS
Capacidad de organización
Capacidad de análisis.
Orientación a resultados.
Resiliencia
Estudios
- Titulación universitaria (Valorable)
- Curso Superior o Máster en Gestión Comercial /Ventas
Experiencia
- Al menos 3 años en terreno comercial. Valorable canales indirectos
Idiomas
- Valorable Inglés nivel A2
BENEFICIOS
- Programas de formación, planes de carrera y oportunidades de movilidad interna, no solo a nivel nacional sino también a nivel internacional gracias a nuestra presencia en diferentes países.
- Comité de Diversidad e Inclusión a nivel Grupo que vela por un ambiente de trabajo inclusivo. En los últimos años se han creado varias comunidades de empleados que organizan diferentes acciones de concienciación en torno a la diversidad e inclusión (PRIDE, We Generations y MixCity).
- Programa de voluntariado corporativo (1 Million Hours 2 Help) en el que los empleados pueden dedicar tiempo de su horario laboral a actividades de voluntariado.
- Plan de retribución flexible.
- Modelo de teletrabajo híbrido (50%).
- 22 días de vacaciones.
- 2 días de asuntos propios.
- Día libre en Navidad.
- Tarde libre el día de tu cumpleaños.
- Jornada intensiva todos los viernes y en julio y agosto.
- Flexibilidad horaria.
- Seguro de vida.
- Seguro médico.
- Tarjeta comida (156EUR al mes/10 meses).
- Salario fijo + bonus variable + participación en beneficios.
Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.
GRUPO BNP PARIBAS
Colaborar en el proceso de liquidación de gastos de los empleados:
· Coordinar el alta de empleados en Concur y SAP
· Revisar las liquidaciones presentadas y preparar las propuestas de pago
· Actuar como soporte a los usuarios y comunicar incidencias a los equipos de soporte para su resolución
Colaborar en el proceso de alta de proveedores en las distintas herramientas
Elaboración de las facturas emitidas por servicios prestados a otras entidades del Grupo a solicitud de los distintos departamentos, envío de las mismas, registro contable y reporting fiscal de las mismas.
Realizar funciones de back-up de otros procesos llevados a cabo en el departamento, de forma ocasional. En el proceso de facturas recibidas, preparar la contabilización de las mismas y la elaboración de propuestas de pago y el reporting fiscal de las mismas. Realizar contabilidad mensual de gastos generales en las entidades que no lo tienen delegado.
- Estudios
Grado en Administración y Dirección de Empresas o equivalente
- Experiencia
Sevalorará experiencia en departamentos de contabilidad y manejo de SAP
- Idiomas
Inglés nivel C1 o equivalente
- Técnicas
Contabilidad
- Transversales & Comportamentales
MISSION
Within Group BNP Paribas ITO Function, Global Trade Operations, a community of 700* people in the 3 CIB regions & 50 countries, leverage on their integrated and global model to accompany the business strategy being the Global Trade operations Platforms a key enablers of the transformation.
The European Trade Finance Service Center has 115 employees across 16 nationalities in Spain and provides solutions for Domestic and international Guarantees, Syndicated guarantees, Fronting, Green and sustainable linked guarantees and Documentary products (Import and Export) for both, corporations or institutions, in close collaboration with the Global Trade Solutions teams.
RESPONSIBILITIES
- Deal directly with CIB clients ensuring their needs are met and/or exceeded within established agreements.
- Provide assistance/support to clients and corporate groups on technical aspects and practices of commercial LCs and documentary collections.
- Ensure all transactions are properly processed and controlled.
Detailed responsibilities:
- Ensuring client needs are met and/or exceeded, processing client requests on a timely and proactive manner.
- Providing assistance/support to clients and corporate groups on technical aspects and practices of commercial LCs and documentary products.
- Providing support and assistance to Front Office (FO) on technical aspects and practices and in getting deals booked and properly processed.
- Verifying that all approvals are in place (from Credit Risk, Compliance and Legal) in order to proceed with client requests
- Instruct the Centralised Back-Office in India for the processing of commercial LCs and documentary collections.
- In coordination with the Back-Office, ensure that letter of credit transactions are in conformity with client instructions, UCP Publication 600/ISP98, and the Bank’s credit/compliance procedures.
- Ensure timely processing of sensitive transactions and report to management any unusual or intricate transactions requiring review, discussion and or approval
SKILLS
- A good understanding of Documentary products and specific regulation (UCP, ISP, URR, ISBP, URC…)
- Knowledge of general accounting rules, mastering specific accounting rules for documentary products
- Systems and processes: Word/Excel, SWIFT
- English mandatory
Diversity and Inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
CIB
BNP Paribas Corporate & Institutional Banking provides large companies, multinationals and financial institutions with various solutions in the areas of advisory, financing, transactional banking, capital markets, settlement, clearing and custody of securities, asset and fund management services and solutions for corporate issuers. It has 620 professionals in Spain with offices in Madrid, Barcelona, Bilbao and Coruña. The entity has a network present in 56 countries.
ABOUT THE JOB
This role sits within Capital Markets, which is a platform designed to provide a fully integrated offer across debt and equity, and work closer with its issuer and investor clients.
Within this, Leveraged Finance EMEA’s mission is to serve the Bank’s corporate and private equity clients, by originating, structuring and executing High Yield Bond and Leveraged Loan transactions.
Leveraged Finance EMEA has representatives in several countries including the UK, France, Belgium, Italy, Germany and Spain and is structured around:
- Leveraged Finance Originators
- Structuring and Execution Group (SEG)
- Sponsor Debt Coordination
- TMT Finance Coordination
The Structuring and Execution Group is a central component of Leveraged Finance supporting senior originators marketing, structuring, and executing High Yield Bond and Leveraged Loan transactions on a pan-European basis.
MISSION
As an Analyst/Associate, the role holder will be accountable for the delivery of assigned activities (with increasing degree of complexity depending on seniority) in relation to transactions within Leveraged Finance. They will be expected to assist on a full range of activities in their team, including marketing, structuring, executing and regulation activities.
RESPONSIBILITIES
- Depending on seniority, tasks may include:
- Assisting in the origination of LBOs, refinancing, recaps and other event driven financings for Leveraged Finance clients
- Manage day-to-day execution of Leveraged Finance deal activity
- Preparing pitch books for client meetings (often working together with Advisory, ECM, Leveraged Loans and HYB Syndicate, Rating Advisory), interacting with relevant internal stakeholders
- Writing credit papers for credit committee and manage internal credit/approval process
- Building and analysing financial models (P&L, Cash Flow, Balance Sheet) including preparing figures for assessment of potential external rating impact(s)
- Manage transactions post-closing when applicable
- Perform background industry and company research; synthesising information from diverse sources
- Track developments in the market, preparing pricing and market updates for clients as relevant
- Adheres to and applies existing policies and procedures within established guidelines related to Leveraged Finance to all tasks in order to reliably deliver routine outputs for clients with a high standard of quality.
- Interacts with internal parties in both marketing and execution with some autonomy to drive effective delivery of all tasks.
- Involved in client and advisor (eg lawyers) communication and has full autonomy for routine tasks, with appropriate oversight.
- Works under own initiative where possible, but refers more complex and technical issues to more senior colleagues in a timely manner for resolution and advice. Where appropriate, may delegate some tasks to junior team members. Engages with senior team members on both commercial and technical aspects of transactions.
- Prioritises workload as required to support the team and achieve their personal development and growth objectives within agreed timescales.
- Collaborates with team members and other teams and begins to offer solutions to problems.
REQUIREMENTS
- Professional qualification required with technical and broad understanding to an intermediate level of leveraged debt markets. Understands the market, credit, operational, compliance, legal, regulatory and reputational risks of transactions undertaken by the Leveraged Finance team.
- Typically requires a university degree as an indicator of an ability to understand and apply complex theoretical concepts, although may have progressed into the role via equivalent business experience.
- Strong analytical, modelling skills and ability to meet deadlines under pressure.
- Capacity to understand clients’ needs and provide a first level of answer within perimeter of responsibilities.
- Strong personal focus on accuracy and attention to detail and able to review and improve work of more junior colleagues.
- Good knowledge of BNP Paribas, the industry, and its products / services, with a demonstrable capacity and willingness to continue to develop market awareness autonomously and to learn and improve performance. Good awareness of credit and capital market risks.
- Good written and oral English skills in order to articulate technical issues associated to work area. Knowledge of another European language is a plus.
- Able to coach and support colleagues in their performance and development.
- Computer literacy and a good knowledge of a range of standard computer software, e.g., Microsoft Office, email. Experience in using investment banking databases (e.g. Factset, Dealogic, Bloomberg).
- And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• 31 vacation days.
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
Cash Management Servicing represents a key business of CIB involving different poles of BNPP and relying on several teams all along the value chain. This is an activity acting for corporate clients in respect to their cash management services and products.
CIB Cash management’s objective is to be first in terms of quality of service, keeping the client at the heart of our activity and ensuring customers’ satisfaction.
EMEA CIB Cash Management Servicing organization started its transformation journey and a new model has been defined to support business ambition.
To accompany and monitor this transformation in a stimulating environment, we are looking for Leaders to join this pan-European challenge, managing Servicing teams, accompanying the new organisation implementation, based on new skills, new processes and on a new IT set-up.
You will work closely with the business and Sales (Cash Management, Relationship Manager, Business Manager, Local Product offer manager, etc. ), products teams (Cash Management payments and collection, Liquidity management, e-banking, etc ), and with EMEA Teams Hub.
Mission:
Acting for daily servicing activities as the single point of contact answering the Cash Management support and product requests of BNPP Corporate clients
Objectives:
* To produce the best client satisfaction possible
* To maintain the standards of excellence of the BNPP Cash Management Servicing
Responsibilities:
To ensure a customer-experience driven daily servicing:
* Offer a positive experience to the client
* Understand client requirements to simplify requests
* Answer any question related to business as usual Cash Management support requests
* Promote “Selfcare” to the clients
To manage Cash Management incidents:
* Identify incidents and send alerts to the clients
* Measure the impacts of the incident and communicate them to the client
* Communicate with the client until the incident resolution
* Elaborate adapted reporting on recurrent incidents
* Understand requirements to simplify requests
* Create a post-incident plan and act on it
To continuously improve daily servicing quality:
* Investigate on clients Cash Management activity to identify potential servicing improvements
* Identify internal process optimization levers and communicate them to relevant stakeholders (BO, Compliance…)
* Take part to improvement of client satisfaction and client satisfaction metrics (NPS)
* Work in close relationship with the Account Manager (if any) in order to ensure the best client satisfaction
Knowledge:
* Understanding of BNPP Group Organization
* Usage of all Cash Management related business application
* Proficient in the use Microsoft Office
Functional expertise:
* Cash Management services and product details
* Cash Management transactions (reporting, payment means)
* Cash Management risks and procedures
Technical skills:
* Ability to communicate in English (mandatory) and possibly in French (appreciated)
* Ability to communicate in the country’s language (Spanish, Dutch, German… )
* Excellent communication skills both verbal and written
* Proficient in the use Microsoft Office
* Excellent analytical and problem-solving skills for Cash Management related topics
Soft skills/mindset:
* Be customer experience driven and always interact well with the client
* Take initiative for the improvement of daily servicing quality
* Remain curious and proactive to have up to date level of information on new products and services
Diversity and Inclusion commitment
BNP Paribas Groupin Spain is an equal opportunity employer and proud to provide equal employmentopportunity to all job seekers. We are actively committed to ensuring that noindividual is discriminated against on the grounds of age, disability, genderreassignment, marriage or civil partnership status, pregnancy andmaternity/paternity, race, religion or belief, sex or sexual orientation.Equity and diversity are at the core of our recruitment policy because webelieve that they foster creativity and efficiency, which in turn increaseperformance and productivity. Therefore, on equal terms of qualifications andcompetencies for the position, the candidate of the underrepresented sex atthat level shall have access to the position. We strive to reflect the societywe live in, while keeping with the image of our clients.
El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.
NICKEL
Nickel, elegida como Happy@Work por tercer año consecutivo en 2023, es una entidad de pago perteneciente al Grupo BNP Paribas. Nuestra misión es luchar contra la exclusión financiera a través de un servicio sencillo, presencial y accesible.
Nuestra propuesta de valor se basa en una cuenta de pago, con IBAN nacional y una tarjeta de débito Mastercard que el cliente puede abrir en un establecimiento de loterías o estanco sin salir del barrio. Este modelo único de negocio ya cuenta en Francia con más de 3 millones de cuentas y más de 7.000 puntos de venta asociados desde su nacimiento en 2014.
¡Ya somos cerca de 800 colaboradores en París, Nantes, Madrid, Lisboa, Bruselas y Berlín!
En España, Nickel lanzó su actividad en 2021 y actualmente estamos viviendo una fase de gran crecimiento, y contamos ya con 1.600 Puntos Nickel repartidos por todo el territorio.
SOBRE EL PUESTO
MISIÓN
Nickel España busca incorporar un becario para dar apoyo al departamento de Marketing. Buscamos una persona flexible y polivalente, emprendedora y orientada al cliente para contribuir al éxito de Nickel en España.
RESPONSABILIDADES
* Traducción y adaptación de todos los contenidos de comunicación, web y App para el mercado español.
* Realización de estudios de mercado para generar insights (llamadas a clientes/puntos de venta).
* Apoyo en la ejecución de campañas de comunicación.
* Generación de contenidos: presentaciones, informes, noticias, resúmenes, hojas de seguimiento, etc.
* Generación de materiales y contenidos para el Punto de venta.
* Realización de pruebas de los diferentes canales.
* Apoyo en otras áreas en sus necesidades de comunicación.
REQUISITOS
* Estudios
Estudiante de Grado de Marketing, Comunicación o similar.
* Idiomas
Inglés y/o francés valorables.
COMPETENCIAS
* Técnicas
*
* Buen manejo de herramientas ofimáticas (word, excel, powerpoint).
* Conocimiento de redes sociales valorable (principalmente Facebook e Instagram).
BENEFICIOS
• Modelo híbrido de teletrabajo.
• Un día de vacaciones por mes trabajado (conforme duración de Convenio con la universidad).
Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.
GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
Spain IT Production
Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Digital Working, Telecom& Datacentres, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.
ABOUT THE JOB
MISSION
The Request Management Services processes rely on the Request Management Administrator activity to provide timely information to users and deliver the requested services as defined by the product owner and according to the rules and regulations of BNP Paribas. Having the activities coordinated by the Request Management Team Leader, the Request Management Administrator will focus on user satisfaction and service excellence to bring the highest quality of digital asset delivery to the Company.
RESPONSIBILITIES
- Deliver requested services to end-users individually or as part of deployment/transformation projects
- Processing application access requests through MyIAM tool
- Processing IncidentsRequests!Tasks through Service Now assigned to the team
- Identifying opportunities of improvement and report them with MyIAM team
- Contributing to the improvement of the follow-up of user guide
- Analyse customer case for correct qualification and logging through all established channels
- Advise on best practice for users and ensure compliance with the company’s policies
- Remediate incidents post-delivery through all established channels
- Continual improvement of procedures, technical instructions, tools and reports within the managed perimeter
REQUIREMENTS
- Bachelor’s Degree in IT – Equivalent demonstrable experience may substitute formal education
- At least 5 years in a similar position demonstrating progressive responsibility
- Experience in team collaboration showing ability to support and complete tasks effectively within a team
- Familiarity with responsibilities or technical skills essential to this role
- Languages
- English – Fluent in both written and spoken is mandatory
- French – Good written and spoken in French is desirable
- Knowledge of Microsoft Office 365 environment
- AD Azure Active Directory
- Collaborative services (Teams, Exchange, Sharepoint, Onedrive)
- Experienced with core IT environment.
- Windows 10 and 11
- Printing and sharing services
- Scripting experience is a plus (Powershell)
- Understanding the mechanism linked to self-reconciliation and self-provisioning and Business Roles mechanism
BENEFITS
- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
- Flexible compensation plan.
- Hybrid telecommuting model (50%).
- 31 vacation days.
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.