About the job 

South Europe Technologies (S.ET Iberia) is one of BNP Paribas Personal Finance’s shared services centers, dedicated to delivering outstanding IT solutions to BNP Paribas Personal Finance entities around the world.

• Applications Management (Architecture, Project Management, Development, and Quality Assurance)
• IT Risks & Cybersecurity Services
• Platforms Management
• Data
• Ad-hoc, T&M Development

In this context, we are looking for a Genesys Java Technical Leader to join our team. 

Mission 

The Genesys Cloud Technical Leader Developer is responsible for designing, developing (Genesys configuration), deploying, and maintaining applications based on the Genesys Cloud platform. They also work on specific Java developments, and developers to ensure the integration of Genesys Cloud with other business systems.

Your Main Activities will Include:

Genesys Cloud Development and Integration

– Design, develop, and configure interaction flows (IVR, routing, voicebot, bots, chatbot, emails, SMS, messaging, social network, call campaigns, email campaigns, etc.) on Genesys Cloud.

– Implement and configure ACD strategies, queues, and call management strategies across various channels.

– Develop and integrate Web Services (REST APIs) to connect Genesys Cloud to the company’s information systems.

– Ensure the integration of Genesys Cloud solutions with CRM tools, databases, etc.

Java Development and Customization

– Develop microservices in Java to enhance Genesys Cloud features,

– Implement connectors and middleware to facilitate data exchange between different applications and Genesys Cloud.

– Automate processes and workflows via specific scripts and applications.

– Optimize the performance of developed services and ensure their scalability.

Support and Maintenance

– Ensure corrective and evolutionary maintenance of developed solutions.

– Diagnose and resolve incidents related to Genesys Cloud interactions and integrated services.

– Implement unit and integration tests to ensure the stability of developments.

– Write and maintain technical and functional documentation.

Technological and Continuous Improvement

– Propose technical improvements and evolutions to optimize solution performance.

– Participate in discussions with business and technical teams to identify needs and translate them into appropriate technical solutions.

Skills

• Minimum 4 years of experience in similar functions.
• Technical skills: 

o  Genesys Cloud: Development and configuration of flows (Architect), ACD routing, scripting, bots, reporting.

o  API & Web Services: Experience in using and creating REST APIs, OAuth2, JSON.

o  Java Development: Experience in Java (Spring Boot is a plus).

o  Databases: SQL / NoSQL (PostgreSQL, MySQL, MongoDB).

o  DevOps (a plus): CI/CD, Docker, Kubernetes.

o  Cloud Computing: Experience with AWS, Azure, dMZR be a plus.

o  Versioning tools: Git, GitHub/GitLab.

• Functional skills:
  o Supervise development of other team members, good priority management and ability to work independently.
  o Excellent communication skills to interact with business and technical teams.
  o Experience: Minimum 3 years of experience in Java development and on Genesys Cloud with technical leadership would be a plus.
  o Languages: English (documentation and exchanges with editor support), 
  o   French would be a plus.

Benefits 

• Training programs, tailored career paths, and opportunities for internal mobility – nationally and internationally – supported by our global presence
• Diversity and Inclusion Committee working to create an inclusive work environment, with active employee communities organizing awareness activities (PRIDE, We Generations,MixCity, etc.)
• Corporate volunteering program (1MillionHours 2 Help) supporting employees in their community engagement
• Flexible compensation plan
• Hybrid telecommuting model (50%)
• 31 vacation days

Diversity and Inclusion Commitment 

BNP Paribas Group in Spain is an equal opportunity employer, proud to offer equal employment opportunities to all job seekers. We are deeply committed to ensuring that no individual is discriminated against based on age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex, or sexual orientation. Equity and diversity are at the heart of our recruitment policy, as we believe they foster creativity and efficiency, ultimately improving performance and productivity. We strive to reflect the society in which we live while maintaining the standards our clients expect from us. 

About Our Culture 

We are proud to create, maintain, and develop strategic business applications for BNP Paribas Personal Finance entities worldwide, maintaining high service levels and delivering added value to our customers. In our multicultural environment, we encourage all team members to develop their talents and skills, providing a wide variety of career opportunities and internal mobility programs within local S.ET teams or across other entities in the Group, both in Spain and globally. 

We value the experience of our employees and work to maintain a balanced environment, offering flexibility regarding work schedules and respect for personal time. Our hybrid working model is a testament to our belief that social connection enhances our daily activities. 

Diversity and inclusion are among our core values, and S.ET is an equal opportunity employer. We are committed to ensuring employment opportunities regardless of ethnicity, beliefs, religion, nationality, age, sex, sexual orientation, marital status, or political opinions.

INDEX

1️⃣ Who we are
2️⃣ Mission
3️⃣ What you’ll do
4️⃣ What you’ll bring
5️⃣ Our perks
6️⃣ About BNP Paribas

WHO WE ARE

We are CIB. We provide large companies, multinationals, and financial institutions with diverse solutions in advisory, financing, and transactional banking. Our team in Spain consists of 620 professionals across Madrid, Barcelona, Bilbao, and A Coruña. We operate through a robust network spanning 56 countries.

MISSION

As a Performance Management Technician, you will analyze financial information and present it to business lines and platforms according to Group standards. You will ensure data quality by proposing necessary adjustments and managing the information preparation chain. Your work will directly impact the accuracy of financial reporting and forecasting.

WHAT YOU’LL DO

• Manage expenditure and staffing evolution across various business lines and hubs.
• Reconcile analytical information between SAP and official systems.
• Prepare general expense forecasts and recharge billings for functions.
• Generate support reports tailored to the needs of activity managers.
• Execute budget and forecast processes and monitor variances.
• Administer cost centers and project assignments in VINCI/SAP.

WHAT YOU’LL BRING

• Bachelor’s degree in Business Administration (ADE) or equivalent.
• Experience in accounting departments.
• Proficiency in Excel, pivot tables, and data analysis tools.
• C1 level of English and Spanish.
• Strong analytical capacity and attention to detail.

OUR PERKS

• Training programs, career plans, and internal mobility opportunities.
• Diversity and Inclusion Committee to ensure an inclusive environment.
• Corporate volunteering program (1 Million Hours 2 Help).
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 32 vacation days.
• Diversity, equality and inclusion BNP Paribas

ABOUT BNP PARIBAS

We are BNP Paribas, a leading international bank in Europe. We operate in 64 countries with over 178,000 professionals, maintaining key positions in Domestic Markets, International Financial Services, and Corporate & Institutional Banking. We support our clients in realizing their projects through financing, investment, and insurance services. Our CIB division is a core pillar of our leadership in Europe and our growth in the Americas and Asia-Pacific.

APPLY NOW!

Join our team and take the next step in your professional career.

Explore more opportunities at BNP Paribas Careers!

BNP PARIBAS GROUP

El Grupo BNP Paribas es el banco líder en la Unión Europea y un importante establecimiento bancario internacional. Cuenta con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados repartidos en 13 líneas de negocio.

CIB

BNP Paribas Corporate & Institutional Banking ofrece a grandes empresas, multinacionales e instituciones financieras diversas soluciones en áreas de asesoría, financiación, banca transaccional, mercados de capitales, liquidación, compensación y custodia de valores, gestión de activos y fondos, así como soluciones para emisores corporativos. Cuenta con 620 profesionales en España con oficinas en Madrid, Barcelona, Bilbao y Coruña. La entidad tiene una red presente en 56 países.

La Asesoría Jurídica y Fiscal presta servicio en estas áreas a las empresas del Grupo BNP PARIBAS en España. Sus sub-departamentos (Secretaría General y Digital, Contencioso, Fiscal, Structured Finance, Contracting,) gestionan los asuntos que les van llegando sobre esas materias y proyectos transversales con relevancia jurídica.

Studies

• Estudiante de Master (p.ej. Máster Acceso a la Abogacía, Máster Derecho Digital, Derecho de Empresa o similares)
• Graduado en Derecho 

Technical

• Capacidad de estudio
• Asimilación rápida
• Conocimientos de Administración Electrónica
• Conocimientos básicos de edición de páginas web

BENEFITS

• Modelo híbrido de teletrabajo.

• Un día de vacaciones por cada mes trabajado (según la duración del acuerdo con la universidad).

• Subsidio para comidas.

Diversity and inclusion commitment

El Grupo BNP Paribas en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades laborales a todos los aspirantes. Estamos comprometidos activamente a asegurar que ninguna persona sea discriminada por motivos de edad, discapacidad, reasignación de género, estado civil o de pareja, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el corazón de nuestra política de reclutamiento porque creemos que fomentan la creatividad y la eficiencia, lo cual aumenta a su vez el rendimiento y la productividad. Nos esforzamos por reflejar la sociedad en la que vivimos, siempre manteniendo la imagen de nuestros clientes.

WHO WE ARE

We are the Finance & Risk Solutions (FRS) hub within BNP Paribas IT. With over 1,400 professionals in Spain and Portugal, we provide the tech platform that powers Finance, Risk and ALM Treasury. Our work supports major regulatory reforms, ESG commitments and the shift to cloud. We help shape the bank’s transformation across Europe.

MISSION

You will integrate in a project team dedicated to develop solutions as part of the digital transformation taking part in Finance. Activities spanning from administration, support, training, and maintenance, enhancements to projects, contribution to process reengineering and roadmap definition. 

The project team is a decisive player in the design of the application road map, ensuring the adequacy between target architecture orientation and users main stake.

WHAT YOU’LL DO

•    Assume the maintenance and development of the tactical tools for FRS in Alteryx, Tableau, PowerBI, Dataiku, and SQL database.

•    Ensure BAU handover to Level1 support or end users

•    On call support of Finance teams during closing periods.

•    Contribute to transversal Finance/Fresh optimization projects: 

•    Contribute to draft several project documents (Detailed specifications, User Guide…)

WHAT YOU’LL BRING

Educational background: Bachelor Degree on Engineering, Economics or equivalent

Previous working experience: Between 3 to 6 years of experience

Hard skills:

•    Good knowledge of Finance (Financial Accounting, Reporting, Business/financial analysis) its mandatory

•    Good knowledge and use of Alteryx or DataIKU or Talend or Informatica or SSIS, MS Excel, MS Access and SQL Server as a backend

•    Good knowledge of Tableau software (appreciated)

•    Knowledge of BI Infrastructure

•    Good Project Management skills

•    Comfortable with Visual Basic for Applications language apply for Excel, Access (mandatory), SQL Server design (tables, queries, stored procedure)

•    Comfortable with basic office tools (Outlook, Lotus Notes, MS Word, Power Point)

Soft skills

Business Skills

1.    Information Technology

2.    IT Testing

3.    Know Your Customer

Transversal & Behavioural:

1.     Adaptability

2.     Active collaboration

3.    Client-focused

4.    Critical thinking

5.    Driving results.

BENEFITS

•    Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries

•    Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity)

•    Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities

•    Flexible compensation plan

•    Hybrid telecommuting model (50%)

•    32 vacation days

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

ABOUT BNP PARIBAS

We are BNP Paribas, the leading bank in Europe with a strong international presence in 64 countries. We support a diverse range of clients, from individuals to large institutions, with financing, investment, and savings services. Our FRS hub is essential to maintaining the regulatory integrity and technical evolution of our global operations.

WHO WE ARE

We are Finance & Risk Solutions (FRS), a specialized organization within the BNP Paribas IT Group. Our Iberian hub in Madrid, Lisbon, and Porto aligns IT programs with Finance and Risk strategies. We provide the expertise needed to handle major regulatory reforms, ESG commitments, and the shift toward cloud technologies.

MISSION

As an IT Project Owner – Business Analyst, you will lead the delivery of Local Regulatory Reporting (LRR) solutions. You will combine end-to-end project management with deep analytical design to ensure our systems meet current and future business needs. Your role is to translate strategic finance objectives into technical reality.

WHAT YOU’LL DO

• Manage the full project lifecycle, defining scope, budgets, and resources for transversal IT projects.
• Translate business requirements into functional specifications, user stories, and process maps.
• Coordinate internal IT teams and external vendors to ensure timely delivery.
• Coordinate User Acceptance Testing (UAT) and manage the defect backlog to ensure quality.
• Act as the primary link between Finance business units and the IT organization.

WHAT YOU’LL BRING

• Master’s degree in Accounting/Finance or an Engineering degree with finance knowledge.
• Over 3 years of experience in Finance or Project Management within the banking sector.
• Proven experience implementing International Financial Reporting Standards (IFRS).
• Fluent English (B2 minimum); French knowledge is a plus.
• Proficiency in Microsoft Office, SharePoint, and Jira (or similar Agile tools).
• Experience as a BA in Finance systems or accounting interfaces (preferred).
• Ability to simplify complex data and interact with different hierarchical levels.

OUR PERKS

• Training programs, career plans, and national or international mobility.
• Hybrid telecommuting model (50%).
• 31 vacation days.
• Flexible compensation plan.
• Corporate volunteering via the “1 Million Hours 2 Help” program.
• An inclusive environment supported by our Diversity and Inclusion Committee. Learn more: Diversity, equality and inclusion BNP Paribas.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

WHO WE ARE

We are BNP Paribas Real Estate, the real‑estate arm of Europe’s leading bank.
 We support the full property lifecycle: transaction, consulting, valuation, management, and investment.
 Our Project Management team plans, coordinates, and controls construction and market‑research activities.

MISIÓN

The Operations Project Manager supports the technical and operational aspects (project cost control, technical and project risks analysis, planning submission, procurement, negotiating and contracting with the design team and contractors, construction procedures, site monitoring, and completion/handover) of the property development process throughout the building phase. He/she ensures all work is completed efficiently and to pre-agreed quality, contractual obligations, approved business plan, and in line with environmental certifications targets. The position is based in Madrid, working within BNP Paribas Real Estate Spain, with functional reporting to the Iberian Property Development team (IbPD) based in Lisbon, and the Central International Property Development (CIPD) team based in Paris.  

The position reports to the Head of Country for Iberian Property Development. 

WHAT YOU’LL DO

WHAT YOU’LL BRING

With 4-5 years of experience in project development, the Operations Project Manager provides technical, operational, and engineering support for property development projects in Spain.

·         Languages: Spanish (Native), English (Fluent), French (optional) 

·         IT: Office (Proficient), CAD/Revit/Sketch-Up (optional)

Soft skills

1.  Adaptability
2.  Proactivity
3.  Client oriented
4.  Results oriented

BENEFITS

• Structured training programs, clear career plans, and national/international mobility opportunities.
• Diversity, equality and inclusion  BNP Paribas
• Corporate volunteering program “1 Million Hours 2 Help.”
• Flexible compensation plan.
• Hybrid telecommuting model (up to 40 % remote).
• 26 vacation days per year.

ABOUT BNP PARIBAS

We are BNP Paribas, a European banking leader with a global footprint in 74 countries.
 Our 192 000 professionals serve individuals, SMEs, and large corporations through financing, investment, savings, and insurance.
 Real Estate is a key pillar, helping clients create, manage, and grow valuable properties across markets.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

CIB

BNP Paribas Corporate & Institutional Banking provides large companies, multinationals and financial institutions with various solutions in the areas of advisory, financing, transactional banking, capital markets, settlement, clearing and custody of securities, asset and fund management services and solutions for corporate issuers. It has 620 professionals in Spain with offices in Madrid, Barcelona, Bilbao and Coruña. The entity has a network present in 56 countries.

The Role:

The role of Quality Assurance Manager involves overseeing quality and compliance monitoring for all customers, ensuring alignment with regulatory requirements, industry standards, and a strong focus on risk, regulation, and Conduct Risk Framework.

Key Responsibilities: 

Skills & Attributes:

BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

CIB

BNP Paribas Corporate & Institutional Banking provides large companies, multinationals and financial institutions with various solutions in the areas of advisory, financing, transactional banking, capital markets, settlement, clearing and custody of securities, asset and fund management services and solutions for corporate issuers. It has 620 professionals in Spain with offices in Madrid, Barcelona, Bilbao and Coruña. The entity has a network present in 56 countries.

The Role:

The role of Quality Assurance Officer involves overseeing quality and compliance monitoring for all customers, ensuring alignment with regulatory requirements, industry standards, and a strong focus on risk, regulation, and Conduct Risk Framework.

Key Responsibilities: 

– Oversee the QA processes and ensure all performance is measured against the established Quality Monitoring framework

– Keep the framework up to date, ensuring compliance with all requirements and providing necessary support to team members to achieve competent status

– Lead a themed customer journey review program to enhance customer contact quality. Communicate findings and coordinate training interventions

– Implement and maintain processes for capturing and actioning feedback, ensuring timely follow-up and updates as needed

– Proactively identify high-risk areas and collaborate on action plans to address them

– Deliver high-quality trend reports and feedback to Quality Assurance Manager and Operations Managers to support ongoing quality improvement efforts

Skills & Attributes:

– Experience working in a Quality Assurance role or Senior KYC Officer background

– Ability to set objectives and lead teams to achieve them

– Excellent communication and interpersonal skills

– Strong analytical abilities and attention to detail

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model (50%)
• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

GROUP BNP PARIBAS

· Master degree or higher in Mathematics, Economy or Econometrics, Statistics or a similar background where analytics and figures prevail.

· Work experience of at least 5 years in credit risk modelling (PD/LGD/LGDD/CCF).

· You express yourself perfectly in English, in particular in the writing form. You ideally speak French fluently.

· You have strong SAS programming skills.

· It is considered an asset if you have some experience with Big Data technologies, ratings & scorings use across the bank or credit products.

· You are able to manage long-term deadlines and plan your work accordingly.

· You are creative, you pay attention to details, and you are able to work easily with both technical and business-oriented people.

ABOUT BNP PARIBAS

We are BNP Paribas, the leading bank in Europe with a strong international presence in 64 countries. We support a diverse range of clients, from individuals to large institutions, with financing, investment, and savings services. Our FRS hub is essential to maintaining the regulatory integrity and technical evolution of our global operations.

WHO WE ARE

We are Finance & Risk Solutions (FRS), a specialized organization within the BNP Paribas IT Group. Our Iberian hub in Madrid, Lisbon, and Porto aligns IT programs with Finance and Risk strategies. We provide the expertise needed to handle major regulatory reforms, ESG commitments, and the shift toward cloud technologies.

MISSION

As an IT Project Owner – Business Analyst, you will lead the delivery of Local Regulatory Reporting (LRR) solutions. You will combine end-to-end project management with deep analytical design to ensure our systems meet current and future business needs. Your role is to translate strategic finance objectives into technical reality.

WHAT YOU’LL DO

• Manage the full project lifecycle, defining scope, budgets, and resources for transversal IT projects.
• Translate business requirements into functional specifications, user stories, and process maps.
• Coordinate internal IT teams and external vendors to ensure timely delivery.
• Coordinate User Acceptance Testing (UAT) and manage the defect backlog to ensure quality.
• Act as the primary link between Finance business units and the IT organization.

WHAT YOU’LL BRING

• Master’s degree in Accounting/Finance or an Engineering degree with finance knowledge.
• Over 3 years of experience in Finance or Project Management within the banking sector.
• Proven experience implementing International Financial Reporting Standards (IFRS).
• Fluent English (B2 minimum); French knowledge is a plus.
• Proficiency in Microsoft Office, SharePoint, and Jira (or similar Agile tools).
• Experience as a BA in Finance systems or accounting interfaces (preferred).
• Ability to simplify complex data and interact with different hierarchical levels.

OUR PERKS

• Training programs, career plans, and national or international mobility.
• Hybrid telecommuting model (50%).
• 31 vacation days.
• Flexible compensation plan.
• Corporate volunteering via the “1 Million Hours 2 Help” program.
• An inclusive environment supported by our Diversity and Inclusion Committee. Learn more: Diversity, equality and inclusion BNP Paribas.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.