GRUPO BNP PARIBAS

El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.
 
PERSONAL FINANCE
BNP Paribas Personal Finance, a través de su marca comercial Cetelem, es especialista en crédito al consumo, préstamos personales y gestión de tarjetas. Es partner financiero de importantes empresas de distribución, de bienes de consumo y concesionarios de automóviles y, además, un referente de análisis de mercado gracias a los estudios del Observatorio Cetelem. BNP Paribas Personal Finance cuenta con 20.000 empleados prestando servicio a más de 20 millones de clientes.
 
 
SOBRE EL PUESTO
 
MISIÓN
 
Apoyar en la gestión y ejecución del programa de NPS y experiencia cliente (CX) del banco. 
 
 
RESPONSABILIDADES
 
Apoyar en la recopilación y análisis del feedback del cliente, identificar los puntos de dolores y oportunidades de mejora, colaborar con los equipos internos para implementar soluciones y ayudar en la medición de la satisfacción para contribuir a una experiencia del cliente más positiva. 
 
 
REQUISITOS
 
  • Estudios

Estudios o análisis de mercado

Marketing

Ciencia de datos

Estadística 

 
  • Experiencia

No requerida, pero deseada

 
  • Idiomas

Inglés, B2 hablado y escrito

 
 
COMPETENCIAS
 
  • Técnicas
  • Soporte al programa de NPS/experiencia del cliente:

1.      Participación en la gestión metodología de las encuestas del programa NPS:  selección de clientes, datos, cuestionarios y representatividad de las muestras. 

2.      Documentación de los comentarios de los clientes (a través de los diferentes canales de contacto) a los departamentos implicados.  

  • Análisis de datos:

1.      Recopilación, actualización y análisis de la información sobre las necesidades y comportamientos de los clientes utilizando la herramienta de la empresa (Medallia). 

2.      Apoyo en la preparación de los informes semanales, mensuales y trimestrales del departamento.

3.      Ayuda en la definición de los planes de acción y seguimiento del feedback loop.

  • Mejora de procesos:

1.      Colaboración en la identificación y propuesta de soluciones para optimizar los procedimientos de experiencia cliente con el resto de las áreas de la compañía.  

2.      Soporte en la gestión de mejoras e incidencias en la herramienta Medallia (web/app).

3.      Soporte en la gestión de actualización y mejoras de las encuestas activas en Medallia. 

  • Participación en proyectos:

1.      Ayuda en la definición de las iniciativas internas y externas para mejorar la experiencia general del cliente. 

  • Comunicación:

1.      Participación en la redacción de artículos de prensa para el periódico interno de Cetelem. 

2.      Participación en la organización de eventos NPS (Workshops, reuniones, día NPS…)

 
  • Transversales & Comportamentales

Trabajo en equipo

Capacidad de resolución

Trabajo bajo presión

 
 
BENEFICIOS
• Modelo híbrido de teletrabajo.
• Un día de vacaciones por mes trabajado (conforme duración de Convenio con la universidad).

Únete a BNP Paribas PF España, certificada por ChooseMyCompany con el sello de calidad HappyIndex Trainee. Este sello nos califica como una compañía atractiva para los estudiantes, gracias al feedback de nuestros propios becarios.

 
Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.   

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
 
 
RISK HUB
RISK is an integrated and independent control function of the BNP Paribas Group. It is the second line of defense on the risk management activities of the Group which are under its direct responsibilities, including credit and counterparty risk, market risk, funding and liquidity risk, interest rate and foreign exchange risks in the banking book, insurance risk, operational risk, and environmental and social risks.
 
RISK aims at being a partner of the businesses by contributing to their sustainable development, but also a gatekeeper to ensure risks taken remain compatible with the Group’s Risk Appetite and its strategy. 
 
RISK Iberian Hub Madrid is a transversal platform servicing the RISK Function by covering added-value activities around credit risk, market risk, operational risk and data protection. Offering a wide range of services to RISK teams, from consulting to cyber security going through data analysis, modelling or artificial intelligence.
 
 
ABOUT THE JOB
 

Want to help shape the bank of tomorrow today?

How can the Bank leverage data to assess credit risk on its portfolio of existing and new clients 

Risk assessment encompasses various elements: how likely is it that a client will not be able to comply with the contractual requirements of his loan? What will be the client’s outstanding balance in this situation? What loss is the bank expected to suffer if a client is no longer able to repay a loan?

As a member of the RISK Models team, you will join a team of experts whose goal is to answer these questions through the development of statistical or expert models. 

By analysing historical data, working together with the business lines, IT department, the modelling experts at BNP Paribas group and taking into account the remarks of supervisor representatives, the team creates tools that help the bank calculate the capital requirements for its credit exposure, the risk component of the credit price or that contribute to the approval process of a new credit.

 
RESPONSIBILITIES
 

Your personal tasks will be:

·  Designing and developing models for credit risk on the scope mainly of companies

·  Finding, managing and using the most appropriate data sources for modelling purposes

·  Working with expert colleagues and business representatives to examine the results and keep models grounded in reality

·  Documenting each step of the development and informing decision makers by presenting them options and results

·  Ensuring correct implementation of the tools (together with the IT department)

·  Continuously assessing models by means of back-testing

·  Answering specific, external requests regarding statistics related to credit risk assessment 

·  Following-up evolutions in the regulation and in credit risk modelling best-practices

·  Potential expansion of responsibilities to encompass HR-related tasks, complementing existing operational duties.

 
REQUIREMENTS
 
  • Studies
 

·  Master degree or higher in Mathematics, Economy or Econometrics, Statistics or a similar background where analytics and figures prevail.

 
  • Experience
 

·  Work experience of at least 5 years in credit risk modelling (PD/LGD/LGDD/CCF).

 
  • Languages
 

·  You express yourself perfectly in English, in particular in the writing form. You ideally speak French fluently.

 
SKILLS
 
  • Technical
 

·  You have strong SAS programming skills.

·  It is considered an asset if you have some experience with Big Data technologies, ratings & scorings use across the bank or credit products.

 
  • Transversal & Behavioral
 

· You are able to manage long-term deadlines and plan your work accordingly.

·  You are creative, you pay attention to details, and you are able to work easily with both technical and business-oriented people.

 
 
BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan. 
• Hybrid telecommuting model (50%).
• 32 vacation days.
 
 
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
 

GROUP BNP PARIBAS 

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.  

ITTF Spain

ITTF is a unique organization within the BNP PARIBAS IT Group. ITTF is responsible for the alignment of IT programs with the strategy and objectives of Finance and Risk. With more than 150 team members located in Madrid and Lisbon, the ITTF EMEA hub operates as a platform providing resources and expertise to deliver on tasks and projects in all areas of Finance, Risk and ALM-Treasury. This landscape is constantly growing due to major regulatory reforms, including the implementation of ESG commitments, digital transformation with the accelerated switch towards cloud technologies and major global projects that will shape the transformation of BNP Paribas. 

ABOUT THE JOB 

MISSION 

Within ITTF, Finance Dedicated Solutions (FDS) is a Group in charge of servicing Finance processes and users on a worldwide scope.  

There are three Domains in FDS: Consolidations Solutions dedicated to Head Office Reporting, Operating Solutions dedicated to specific Finances processes and Local Regulatory Reporting Solutions (LRRS) dedicated to local or regional Finance teams producing the Financial statements & Financial prudential reporting towards the National Central Banks. 

The missions of the LRRS team are to: 

  • Help and participate on the OFS migrations of the LRR streams (teams) 
  • Support the design and  systems-and-solutions-building for LRR Finance processes & users 
  • Comprehend and help on the adaptation of regional activities of the existing systems & solutions 
  • Support, run and manage the LRR systems & solutions 
  • Help on the incidents of the LRR systems & solutions management
  • Ensure communication with users and stakeholders. 
  • Contribute to the training and change management of the Finance users 
  • Strive to continuously improve the service provided by LRRS by tracking inefficiencies within LRRS and contributing to review Finance LRR processes 
  • Learn and support the implementation of the new FRESH framework and in particular agile @scale methodology and collaborative cross stream fertilization 

Concerning the EMEA region, a dedicated LRRS team is set up in the ITTF EMEA Hub. The analyst position is part of that team. 

The ITTF EMEA Hub operates as a service center providing resources and expertise to deliver on tasks and projects prioritized by ITTF On-Shore stakeholders. The ITTF EMEA hub is itself hosted within the Oxygen Platform and covers Lisbon & Madrid Locations. 

The ITTF EMEA Hub operates under the “Extended Team” model encompassing a clearly defined functional reporting line for each team to on-shore Managers who supervise the activities performed. 

RESPONSIBILITIES 

Your main responsibility is to support the team leaders on the transversal tasks.  

Your main tasks include: 

  • Enhanced the LRRS documentation: improve the LRRS EMEA sharepoint organization, insure and follow the quality of the sharepoint content, share with the team members the good practices. 
  • As a BA, support your squad on the data and application analysis, testing new developments and functionalities. 
  • Support on the definition of the LRR solution for the new entities joining OFS. 
  • Monitor BAU and guarantee processes execution. 
  • Collaborate in communication between the different teams and support in the management of transversal topics, (such as Agile at scale, documentation, global meetings preparation…)

REQUIREMENTS 

Training and occupational experience 

  • Business school – Finance is a plus 

Languages 

  • Operational in English mandatory 
  • Knowledge of French is a plus 
  • Knowledge of another European language is a plus 

SKILLS 

Technical:

  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word), SharePoint is a plus 

Transversal & Behavioral:

  • Strong interpersonal communication (spoken and written) and customer orientation skills 
  • Ability to simplify complex information in a clearly organized and visually interesting manner  
  • Capability to work and interact with people of different expertise and hierarchical level 
  • Organizational skills: autonomy, capacity to manage several tasks in parallel, capacity to prioritize the activities 
  • Good documentation skills 
  • Collaborative work and team player 

BENEFITS

  • Paid internship
  • Hybrid telecommuting model
  • One vacation day per month worked (according to the duration of the agreement with the university)

Diversity and inclusion commitment  

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. 

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

 About the job

As IT Service Delivery Manager, you will be responsible to ensure the end-to-end delivery of IT for Data services to PF subsidiaries & Corporate, by your team under two different operating models: (i) Managed model (application owners of Data Products, assuming full responsibility for asset lifecycle management), (ii) Extended Team Model (providing experts Big Data profiles embedded within customer’ squads).

The services will be delivered ensuring full alignment with the PF IT DATA Tribe at Corporate level, so in line with BNPP group standards and strategic guidelines, fostering consistency, collaboration, and compliance across PF organizations.

RESPONSIBILITIES

The main responsibilities are:

  • Overseeing services delivered by the team, being an active contributor in the development of subsidiaries’ initiatives and during the setting up of new services (IT For Data services and/or management of Data products).
  • Concerning the “managed model” services:
  • Ensure operational excellence (availability/SLAs, incident/problem/change management, capacity and cost control).
  • Guaranteeing the proper functioning in everyday use of applications and infrastructures serving the Businesses.
  • Ensure the maintenance of mandatory documentation, guarantee governance of the asset, security and compliance standards.
  • Assessing customer feedback and using creativity to establish, improve, and refine services.
  • Close management of external services providers.
  • Guarantee communication with the stakeholders and users.
  • Contribute to the management of the P&L of Services in your perimeter.
  • Support, develop and empower team members, focusing attention on their individual skillset, aspirations and development needs, to capacitate them to the current role and future challenges.
  • Management of staff holidays, absences, back-ups schemes, follow-up recruitment processes, mobility’s and newcomers; evaluate daily work and write annual appraisals; follow up on each group member’s performance and motivation.
  • Foster a culture of continuous learning and improvement/innovation within the teams.

 What we are looking for:

  • Bachelor’s/master’s in computer science, Engineering, or related field (or equivalent experience).
  • +5 years in IT delivery roles, with at least 2 years in leadership of teams/services (multi-squad, multi-country).
  • Proven track record leading IT data deliveries in complex, multi-stakeholder environments.
  • Knowledge in Big Data, Cloud and CI/CD technologies.
  • Demonstrated Application Ownership for data-centric products/services (run/operate, SLAs, risk & compliance).
  • Strong Agile delivery background (Scrum/SAFe/Kanban).

 Nice to have:

  • * Experience with generative AI technologies to drive innovation in data-driven solutions and optimize business processes.
  • · Understanding of Agentic AI frameworks and their practical application in enterprise environments.

 Soft skills:

  • Clear communication, stakeholder engagement across business & IT, and client focused.
  • Decision-making under uncertainty; structured risk management and escalation.
  • Ability to Deliver / Results driven.
  • Team leadership, coaching, and partnership management.
  • Personal Impact/Ability to influence and to generate people’s commitment.
  • Strong organizational skills.

 Languages

  • · English level B2/C1
  • · French level B2/C1 – nice to have

WHO ARE WE?

We are South Europe Technologies (S.ET); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).

Among other services, our portfolio is composed of:

· Applications Management (Architecture, Project Management, Development, and Quality Assurance).

· IT Risks & Cybersecurity Services.

· Platforms Management.

· Data Analytics and AI.

· Operations.

Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators, Data Scientist). We keep growing!

About our culture:

We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.

Working in an Inclusive and Multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET teams or in other entities within the Group.

We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time.

We embraced a hybrid way of working because we believe social connection always adds value to our day-to-day activities.

 Benefits

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

 Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

️ Used to coordinating large‑scale disaster‑recovery drills across Europe?
 Can you turn complex exercise schedules into clear, actionable plans?
 Ready to strengthen our resilience while mentoring a global team?

INDEX
1️⃣ Who we are
2️⃣ Mission
3️⃣ What you’ll do
4️⃣ What you’ll bring
5️⃣ Our perks
6️⃣ About BNP Paribas

WHO WE ARE

We are Spain IT Production, the Production Infrastructure domain within CIB ITO PROD, covering IaaS, CaaS, PaaS, Workspace, Telecom, Datacenter and IT Continuity. Our team of 400+ experts supports EMEA‑wide services, ensuring secure, stable and standardised infrastructure that underpins BNP Paribas’s resilience strategy.

MISSION
As a DR Orchestration Lead, you will:

  • Schedule, coordinate and execute major DR exercises for Paris and London (with future EMEA scope).
  • Prepare and circulate post‑exercise reports, ensuring visibility for all stakeholders.
  • Support the Global ITO Production ICRO and Critical Incident Management teams as needed.

 WHAT YOU’LL DO

  • Plan and schedule local and regional DR drills, aligning calendars across business units.
  • Execute exercises, monitor performance, and capture incidents or issues in real time.
  • Produce comprehensive post‑exercise and provide evidence for audits.
  • Engage stakeholders, drive remediation actions, and deliver training on DR processes.
  • Maintain CommandPoint failover/failback instances for FR and UK data‑centers, ensuring continuous availability.

 WHAT YOU’LL BRING

  • Degree in Computer Science (Preferred) and ITIL Foundation (certification desirable).
  • ≥5 years in IT infrastructure, platforms, and DR/Business Continuity; proven team‑lead and project‑management experience.
  • Strong knowledge of IT continuity concepts, risk analysis, and infrastructure services.
  • Fluent English (B2/C level, mandatory); French a plus.
  • Excellent communication, analytical mindset, initiative, and ability to work autonomously and collaboratively.

 OUR PERKS

  • Structured training programs, clear career paths and international mobility opportunities.
  • Active Diversity & Inclusion Committee – learn more at Diversity, equality and inclusion  BNP Paribas.
  • Corporate volunteering initiative (1 Million Hours 2 Help).
  • Flexible compensation plan and 50 % hybrid remote work model.
  • 32 days of vacation plus additional personal days.

ABOUT BNP PARIBAS
We are BNP Paribas, the European banking leader present in 64 countries with ≈ 178 000 professionals. Our strength lies in Corporate & Institutional Banking, Retail Banking & Services and International Financial Services. We empower clients—from individuals to large corporations—to achieve their goals through financing, investment, savings and insurance solutions. Our Production Infrastructure teams, including IT Continuity, deliver secure, stable and efficient services that support the Group’s global mission.

APPLY NOW!
If you are ready to lead resilient DR initiatives at a world‑class bank, submit your application today. Explore more opportunities at BNP Paribas Careers.

Ready to secure global applications with cutting‑edge IAM solutions?
Want to make a tangible impact on BNP Paribas’s digital transformation?
? Looking for a collaborative environment that values diversity and growth?

INDEX
1️⃣ Who we are
2️⃣ Mission
3️⃣ What you´ll do
4️⃣ What you´ll bring
5️⃣ Our perks
6️⃣ About BNP Paribas

WHO WE ARE
We are the Spain IT Production organization, part of CIB ITO & ITG Platforms. Our 400‑plus experts deliver full‑stack IT Production services across EMEA, ensuring secure, stable and high‑performance environments. We cover Infrastructure, Telecom & Workspace, Production Security and Application Production, supported by CTO Office, Control Tower, PMO and IT Continuity.

MISSION

As an IAM SSO Engineer, you will:

  • Provide Level 1/2 support to application owners across the BNPP group.
  • Respond to Teams and ServiceNow requests, escalating non‑standard cases.
  • Communicate incidents, changes and service events promptly.
  • Contribute to continuous improvement of documentation and automation.

WHAT YOU’LL DO

  • Support BNPP application owners via Teams and ServiceNow tickets.
  • Analyse non‑standard requests and coordinate with the Expertise Team.
  • Monitor IAM services, detecting and alerting on incidents.
  • Resolve critical service issues quickly to maintain availability.
  • Update knowledge base and automate recurring processes.

WHAT YOU’LL BRING

  • Master’s degree or equivalent.
  • Minimum 5 years of professional experience.
  • 2‑4 years in IAM (authentication/SSO) with SAML, OIDC, OAuth, LDAP, REST APIs.
  • Strong English (written & spoken); French is a plus.
  • Technical expertise in IT/Cloud infrastructures.
  • Ability to communicate security best practices clearly.
  • Analytical mindset, rigor, curiosity and a collaborative spirit.

OUR PERKS

  • Tailored training programs and clear career paths, with national & international mobility.
  • Active Diversity & Inclusion Committee (see Diversity, equality and inclusion  BNP Paribas).
  • Corporate volunteering (1 Million Hours 2 Help).
  • Flexible compensation and hybrid work model (50 % remote).
  • 32 vacation days per year.

ABOUT BNP PARIBAS
We are BNP Paribas, a European banking leader with a truly international footprint—64 countries, over 178 000 professionals. We serve clients from individuals to large institutions across Retail Banking, Corporate & Institutional Banking and International Financial Services. Our IT Production teams enable the digital market evolution, providing secure, reliable platforms that power the Group’s global operations.

APPLY NOW!
Join us and make an impact on BNPP’s IAM landscape.

Explore more opportunities at BNP Paribas Careers!

GRUPO BNP PARIBAS

El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.
CARDIF
BNP Paribas Cardif es una aseguradora global con presencia en más de 30 países, 50 años de historia y una posición central dentro del negocio del Grupo BNP Paribas. A día de hoy, lideramos el mercado de seguros de protección de pagos y damos protección a más de 100 millones de clientes en todo el mundo. En Cardif Iberia contamos con cerca de 200 empleados repartidos entre las oficinas de Madrid y Lisboa, que trabajan en conjunto cada día para proporcionar a nuestros partners y clientes las mejores soluciones de seguros.
 
Debido a la combinación de nuestra experiencia y perspectiva en el mundo de los seguros, nos hemos convertido en una fuente de innovación, estableciendo un modelo único de partnership. A través de él, buscamos la asociación con compañías de una gran variedad de sectores (banca, financieras de consumo, fabricantes de automóviles, telcos, etc.), con los que cocreamos soluciones de protección adaptadas tanto a sus necesidades como a las de sus clientes.
 
En un mundo que cambia rápidamente (hábitos de consumo, tendencias demográficas, digitalización, etc.), y en el que continuamente surgen nuevos usos y expectativas, nos posicionamos en un modelo de transformación continua que nos permite apoyar a nuestros clientes con productos ajustados a sus verdaderas necesidades, en el momento en que lo demandan, y siempre con la garantía de tranquilidad que proporciona la experiencia de un grupo y una empresa sólidos como son el Grupo BNP Paribas y BNP Paribas Cardif. 
 
¿Nuestra misión como compañía? Hacer los seguros más accesibles.
 
SOBRE EL PUESTO
 
MISIÓN
 
Colaborar en el adecuado cierre actuarial contable y prudencial, respetando los marcos normativos, legales y corporativos vigentes y garantizando la precisión y puntualidad de los procesos
Colaborar en el cálculo de las reservas de primas y siniestros, la conciliación de datos y la elaboración de informes claros y detallados
 
RESPONSABILIDADES
 
Colaborar en el proceso trimestral y anual de cierre técnico y financiero
Asegurar la reconciliación de primas, siniestros y reservas entre los sistemas actuariales y financieros
Colaborar en mantener y validar los modelos actuariales utilizados para el cálculo de provisiones, asegurando su precisión y cumplimiento con las normativas vigentes
Colaborar en la elaboración de la información requerida por el regulador, casa Matriz y Auditores
Analizar las variaciones en los resultados, identificar sus causas y presentar recomendaciones claras
Colaborar en la elaboración los procedimientos, políticas y manuales locales que sean necesarios para la actividad del equipo
 
 
REQUISITOS
  • Estudios

Estudios universitarios en actuarial

  • Experiencia

2 años en equipo actuarial

  • Idiomas

Inglés

 
 
COMPETENCIAS
  • Técnicas
Excel, Word, SQL, SAS, Python

Conocimientos: IFRS4, IFRS17 y SII

Gestión de riesgos

  • Transversales & Comportamentales
Análisis
Trabajo en equipo
 
 
BENEFICIOS
• Formarás parte de BNP Paribas, Grupo líder financiero en toda Europa y pieza clave internacional compuesto por 190.000 empleados, de los cuales 145.000 trabajamos en Europa. 
• Trabajamos bajo un modelo de trabajo híbrido al que llamamos Smart Working. Esto te permitirá trabajar el 50% desde casa y el otro 50% haciendo equipo en la oficina. Además, te ayudaremos a equipar tu puesto de trabajo en casa con el material de trabajo necesario. 
• Nuestro horario es flexible durante todo el año. Además, en verano podrás disfrutar de dos meses de jornada intensiva. ¡Y el día de tu cumpleaños tienes vacaciones!
• Como recompensa al trabajo y desempeño anual se ofrece un variable ligado a objetivos. 
• Ofrecemos subvención por dietas y teletrabajo. 
• Conoce todas las facilidades de retribución flexible que ofrecemos como tarjeta transporte, cheque guardería, seguro de salud con Adeslas, formación…
• Contratamos para todos nuestros empleados un seguro de vida y plan pensiones.
• No pararás de formarte. Disponemos de las herramientas más punteras de formación para poder reciclar tus conocimientos como y cuando quieras. Y todos nuestros empleados disponen de clases de inglés. 
• Ven como quieras a la oficina: coche, metro, autobús, moto, bicicleta… También disponemos de lanzaderas desde diferentes puntos de la capital. 
• Nos gusta cuidar de nuestros empleados, disponemos de médico en nuestras instalaciones todos los días de la semana. Además, en el edificio encontrarás un servicio de conciliación que te ayudará a resolver las gestiones del día a día. 
• Estamos muy comprometidos con la sociedad. Por ello facilitamos a todos los empleados acciones de voluntariado dentro de tu jornada laboral. 
• Y si todavía no lo tienes claro… no lo decimos nosotros, lo dice Top Employer. ¡Somos una de las mejores empresas para trabajar! 
 
Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.   

GRUPO BNP PARIBAS

El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.
PERSONAL FINANCE
BNP Paribas Personal Finance, a través de su marca comercial Cetelem, es especialista en crédito al consumo, préstamos personales y gestión de tarjetas. Es partner financiero de importantes empresas de distribución, de bienes de consumo y concesionarios de automóviles y, además, un referente de análisis de mercado gracias a los estudios del Observatorio Cetelem. BNP Paribas Personal Finance cuenta con 20.000 empleados prestando servicio a más de 20 millones de clientes.
 
SOBRE EL PUESTO
 
MISIÓN
 

Realizar las tareas relativas a la recepción de visitas, llamadas y tareas de apoyo en los centros de trabajo, de acuerdo a la normativa interna de Cetelem y a las instrucciones de su superior, con el objetivo de ofrecer un servicio adecuado y dar apoyo a las distintas actividades de negocio en los centros de trabajo.

 
RESPONSABILIDADES
 
·Llevar a cabo la recepción, atención e información de visitas.
·Recepción de llamadas de la centralita (externas e internas).
·Realizar los servicios de Postventa ligera (Sevilla, Valladolid).
·Gestionar la recepción de mensajería y correo. Registrando los documentos recibidos por mensajería. Controlando los albaranes. Realizando la clasificación para la distribución. 
·Llevar a cabo la recepción de documentación del departamento jurídico, reclamaciones, RH, y remitirla escaneada al departamento correspondiente (Sevilla, Valladolid, Alcalá).
·Gestionar las solicitudes y peticiones de mensajería (incluida internacional en Sede). Preparar envíos en los servicios de recogida. Registrar envíos realizados.
·Realizar el control y mantenimiento de las salas (Sevilla, Valladolid, Alcalá).
·Detectar, comunicar y seguir las incidencias de Inmobiliario (Sevilla, Valladolid, Alcalá).
·Gestión del almacén y archivo (Alcalá)
 
COMPETENCIAS
  • Técnicas
•Gestion administrativa. Conocimiento de las técnicas de gestión administrativa
•Servicios Generales. Conocimiento de los servicios generales; capacidad para recibir a los visitantes, actuar con discreción y respetar la confidencialidad.
•Colaboración Activa. Capacidad para trabajar y colaborar con otras personas tanto dentro de su equipo como con personas de otros equipos.
  • Transversales & Comportamentales
•Capacidad para diseñar y adaptar un proceso, contribuye activamente a una parte o etapa de un proyecto.
BENEFICIOS
• Programas de formación, planes de carrera y oportunidades de movilidad interna, no solo a nivel nacional sino también a nivel internacional gracias a nuestra presencia en diferentes países.
• Comité de Diversidad e Inclusión a nivel Grupo que vela por un ambiente de trabajo inclusivo. En los últimos años se han creado varias comunidades de empleados que organizan diferentes acciones de concienciación en torno a la diversidad e inclusión (PRIDE, We Generations y MixCity).
• Programa de voluntariado corporativo (1 Million Hours 2 Help) en el que los empleados pueden dedicar tiempo de su horario laboral a actividades de voluntariado.
• Plan de retribución flexible.
• Modelo de teletrabajo híbrido (50%).
• 32 días de vacaciones.
 
Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.   

GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 500 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

CONTEXT AND ROLE SUMMARY

The Telecom & Workspace Domain is part of the Corporate and Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, the IT proximity support is responsible for delivering best class end user onsite support of Company employees. Constantly adapting and evolving to be on the edge of the industry leading practices and technologies.

The IT Support Coordinator is responsible of coordinating the team effort to ensure that all end users have the appropriate IT tools to do their job providing them a first level of onsite IT support. She/He provides timely information to end users, assets and restore degraded services. Having the activities supervised by the IT Support Team Lead, she/he will focus on end users’ satisfaction and service excellence to bring the highest quality of support to the Company.

KEY RESPONSIBILITIES

Coordination responsibilities:

• Coordinate team activities.
• Ensure all procedures are being applied by the technicians.
• Coordinate calendar shifts and roles in the location assigned.
• Provide technical support to the team.
• Escalation and conflict handling.

Technical responsibilities:
• Check and analyse the incidents, contact the end users, and provide a first level of support.
• Manage requests.
• Maintain the stockroom clean and organized as well as check the asset levels.
• Provide all new joiners all the proper tools and assets to start their work.
• Build up laptops and workstations.
• Update the asset levels.
• VIP Support: prioritize the resolution of any incident raised by the VIP users.
• Manage mobile phones, install corporate access and applications, guide the users on the first login and troubleshoot incidents.

CORPORATE ACCOUNTABILITY

• Leading by example as a role model for Company’s values and professional standards.
• Driving the delivery of business and corporate plans for your own areas of responsibility.
• Driving continuous improvement within your own areas of responsibility.
• Taking a proactive approach to risk management, ensuring risks and issues are identified, addressed, and reported and, where appropriate, escalated.
• Being fully aware of and actively complying with Company and Domain policies and procedures relevant to your own responsibilities and to corporate policies and procedures including equality, sustainability and the environment, health and safety and data protection.
• Performing any other reasonable duties as directed by line management.

 PROFESSIONAL SKILLS, ABILITIES AND EXPERIENCE

Essential:
• Advance knowledge in Windows 11 and Office 365.
• Strong experience in troubleshooting hardware and software problems.
• Basic knowledge in the following technologies: LAN, Wireless, Telephony, Cisco, Skype, VPN, Citrix.
• Laptop and Desktop build, imaging, and initial configuration.
• Advanced knowledge in troubleshooting tools, as remote-control tools for example.
• Mobiles management, initial configuration, email account configuration, troubleshooting. Preferable iPhone.
• Experience dealing with VIP profiles and with high priority user incidents.
• Medium/advanced knowledge with system ticketing tools. Preferable Service Now.

Desirable:
• Strong verbal and written communication skills in English

SOFT AND INTERPERSONAL SKILLS

• Eager to learn.
• Analytical mind-set.
• Ability to work well under pressure.
• Strong teamwork skills and mindset.
• Good interpersonal and communication skills.
• Good ability to deal with the end users and VIPs.

LANGUAGES AND QUALIFICATIONS

Languages:
• High English spoken and written (B2 level minimum).
• French spoken and written will be valued.

Qualifications:
• Bachelor’s degree in computer science or equivalent.
• Senior technician in computer systems management.

OTHERS
• On Site Services: 8:00 to 18:00

BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 32 vacation days.

Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

 Do you want to safeguard BNP Paribas servers and endpoints across the globe?
 Are you ready to own Tanium infrastructure, upgrades and compliance scans?
 Do you value continuous improvement, flexible work and an inclusive culture?

INDEX
1️⃣ Who we are
2️⃣ Mission
3️⃣ What you’ll do
4️⃣ What you’ll bring
5️⃣ Our perks
6️⃣ About BNP Paribas

 Who we are
Spain IT Production forms part of CIB ITO & ITG Platforms, delivering secure, high‑performance services to EMEA clients. Our 400‑plus experts ensure stable, standardized production across infrastructure, telecom, security and applications.

Mission
You will ensure the reliable deployment, administration and support of Tanium platforms and compliance‑scan tools on server and endpoint assets. Your focus will be on maintaining coverage, automating controls and continuously improving compliance visibility for the whole BNP Paribas group.

What you’ll do

  • Manage Tanium server and workstation upgrades, keeping client coverage at 100 %.
  • Monitor compliance‑scan results, consolidate deviations and feed KPI dashboards.
  • Write and keep up‑to‑date technical documentation and change‑incident records.
  • Automate controls and routine tasks using Bash (AIX/Linux/Solaris) and PowerShell.
  • Lead continuous‑improvement projects for STS coverage and CIS‑Benchmark integration.

What you’ll bring

  • Bachelor’s degree in Computer Science or equivalent.
  • ≥ 5 years in cybersecurity or production environments.
  • Fluent English (spoken & written); French is a plus.
  • Proven expertise in compliance/vulnerability management, preferably with Tanium.
  • Strong scripting skills (Bash & PowerShell) and experience with cloud (IaaS/PaaS/SaaS).
  • Excellent written and verbal communication, able to work with global teams.

Our perks

  • Structured training, career and internal mobility (national & international).
  • Active Diversity & Inclusion Committee – Diversity, equality and inclusion  BNP Paribas.
  • Corporate volunteering program (1 Million Hours 2 Help).
  • Flexible compensation and 50 % hybrid tele‑working model.
  • 32 vacation days plus wellbeing initiatives.

About BNP Paribas

We are BNP Paribas, present in 75 countries with over 185.000 employees, a global leader in Retail Banking & Services and Corporate & Institutional Banking, delivering innovative financial solutions with a commitment to responsible growth. Our culture blends expertise, integrity and sustainable performance.

APPLY NOW!

Explore more opportunities at BNP Paribas Careers.