GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

MISSION

THE ROLE: WEB SECURITY POLICY AND AUTOMATION

As part of the Global Web Security team, you will work on two key initiatives:

Policy Sanitation and Optimization

Our WAF and Proxy environments have evolved over time, leading to accumulated rules that require rationalization. Your role will involve:

• Reviewing and analyzing existing security policies (filtering, authentication, SSL inspection) to identify redundancies, conflicts, or outdated configurations.
• Proposing and testing optimizations to improve security posture and operational efficiency.
• Documenting changes and ensuring alignment with BNP Paribas security standards and OWASP guidelines.

RESPONSIBILITIES

This work directly supports our 2026 roadmap to reduce complexity, minimize false positives, and enhance performance across our web security infrastructure.

Signature and Rule Automation

Manual updates to threat signatures and security rules are time-consuming and prone to delays. You will assist in:

• Developing scripts (Python/Bash) to automate the deployment of signature updates from vendors as well as optimize current workflows from our TOM.
• Testing and validating automated processes to ensure accuracy and reliability.
• Monitoring the impact of updates on false positive/negative rates and system performance.

By contributing to this initiative, you will help reduce manual workloads and improve response times to emerging threats.

Operational Support (Level 2)

In addition to project work, you will gain exposure to daily production security operations, including:

• Managing access requests and basic incident resolution in ServiceNow.
• Assisting in log analysis to troubleshoot issues (e.g., blocked legitimate traffic, misconfigured rules).
• Escalating complex cases to Level 3 support with clear documentation.

This experience will provide foundational knowledge of enterprise web security operations while supporting your work on the policy and automation roadmaps.

REQUIREMENTS

• Engineering school diploma or equivalent (required).
• Cybersecurity / Information Technology / Telecommunications degree or master’s (a plus).
• Demonstrated interest in cybersecurity, particularly in web application defense (blue-team mindset).

Experience

No prior experience required.

Languages

·         Fluent English (mandatory).

·         French (a plus).

·         Spanish (a plus).

SKILLS

• Technical

o    Preferred knowledge of:

–  WAF operations (F5 ASM) and Proxy operations (SkyHigh).

–  HTTP/HTTPS protocols and status codes.

–  OSI model, SSL/TLS, and ITIL frameworks (a plus).

o    Basic scripting (Python/Bash) is beneficial but not required—training will be provided.

• Transversal & Behavioral

Behavioral Skills

·         Collaboration: Ability to work with global teams across different locations.

·         Problem-solving: Adaptability to shifting priorities and continuous improvement initiatives.

·         Communication: Clear documentation and ability to explain technical concepts to non-experts.

BENEFITS

• Hybrid telecommuting model. 

• One vacation day per month worked (according to the duration of the agreement with the university).

• Meal allowance. 

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Responder y tratar las solicitudes de Clientes o Puntos de Venta,
• Tareas administrativas de back office: gestión documental, aplicación de controles, relación con las autoridades y administraciones públicas (gestión de requerimientos, embargos, concurso de acreedores…).
• Misiones específicas: limpieza de bases de datos, pruebas de desarrollo de herramientas, ….
• Campañas telefónicas: contactar con prospectos para captación, o análisis de cartera las necesidades de prospectos 

• Modelo de teletrabajo híbrido (47%).
• 28 días de vacaciones.
• Plus Comida y Plus Transporte.
• Plan de Pensiones.
• Seguro de Salud.
• Seguro de vida.
• Plan de retribución flexible.

Join a Global Leader in Cash Management – Where Your Expertise Drives Change

At BNP Paribas, we’re not just the leading European bank in Cash Management – we’re redefining how corporate clients manage their financial operations across EMEA. Our Transaction Banking team is at the heart of this transformation, combining cutting-edge technology, process innovation, and a client-centric approach to deliver seamless, high-quality cash management solutions.

As part of our EMEA-wide transformation, we’re building a new operational model to enhance efficiency, accuracy, and client satisfaction. This is your chance to join a dynamic, pan-European team, work with state-of-the-art systems (like Xelerate), and play a key role in bridging Front Office and Back Office to ensure flawless pricing-to-billing processes.

If you thrive in a fast-paced, collaborative environment where your analytical skills and attention to detail make a real impact, this is the opportunity for you.

Your Mission: The Backbone of Pricing to Billing Integrity

As a Pricing to Billing Expert, you’ll be the critical link between our Cash Management Officers (Front Office) and Billing teams (Back Office), ensuring accuracy, consistency, and compliance at every stage of the transaction lifecycle. Your work will directly impact client satisfaction, revenue recognition, and operational excellence.

What You’ll Do:

1.      Own the End-to-End Pricing-to-Billing Process 

• Act as the Single Point of Contact (SPOC) for new transactions, guiding Front Office teams in defining the Statement of Work (SoW) based on product references.
• Ensure clear scoping of client needs, pricing structures (standard vs. negotiated), and contractual terms.
• Collaborate with Implementation teams to align product rollouts with pricing strategies.
• Prepare Billing Configurations in Xelerate, compiling key data (entities, pricing, invoicing details, subscriptions, one-offs) to ensure seamless system integration.

2.      Drive Process Control & Continuous Improvement

• Develop and enforce key controls to verify transactions align with the SoW and signed contracts.
• Perform regular reconciliations (e.g., SoW vs. contract or Pricing Extract Reports) to guarantee data accuracy.
• Monitor subscriptions, one-off fees, and volume-based billing to ensure correct parameter updates in the billing engine.
• Design and maintain dynamic dashboards (by client, legal entity, country, business group) to track performance and flag discrepancies.
• Serve as the go-to expert for transaction queries, fostering smooth communication between teams.

Why This Role is Perfect for You

✅Impact from Day One: Your work ensures flawless billing processes, directly affecting client trust and revenue.
✅Cross-Functional Collaboration: Work with Sales, Product, Implementation, and Billing teams across EMEA.
✅Process Innovation: Contribute to transforming our operational model with new tools, skills, and workflows.
✅Career Growth: Join a high-visibility team in a global bank, with opportunities to expand your expertise in Transaction Banking, Pricing, and Billing Systems.
✅Tech & Tools: Gain hands-on experience with Xelerate (billing engine) and advanced data analytics.

What We’re Looking For

Skills & Strengths:

Analytical & Detail-Oriented: You spot inconsistencies, love solving puzzles, and ensure 100% data accuracy.
Process-Minded: You enjoy optimizing workflows and implementing controls to prevent errors.
Collaborative Communicator: You bridge gaps between teams, explain complex topics clearly, and influence without authority.
Client-Focused: You understand that precision in billing = client trust.

Experience & Knowledge:

• Background in Cash Management and banking operations (Transaction Banking, or Billing).
• Familiarity with Front-to-Back processes (e.g., deal origination → pricing → billing → reconciliation).
• Experience with billing systems (e.g., Xelerate, Misys) or ERP tools is a plus.
• Fluency in English (our working language); additional European languages are valued.

Why BNP Paribas?

 Global Reach, Local Impact: Work in a diverse, inclusive environment with colleagues across EMEA.
 Innovation & Learning: Access training, mentorship, and projects that push your career forward.
? Team Culture: Join a supportive, ambitious team where your ideas are heard and your growth is encouraged.

Ready to Make Your Mark?

If you’re a problem-solver with a passion for precision and want to be part of a transformational journey in Transaction Banking, we’d love to hear from you!

Apply now and let’s discuss how you can contribute to our mission.

BENEFITS

 * Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

 * Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

 * Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

 * Flexible compensation plan.

 * Hybrid telecommuting model (50%).

 * 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Service Desk Support Analyst (L1+) – Telecom & Workspace (BNP Paribas)

Will you bridge first‑line support and senior engineers to keep services running?
Can you transform undocumented issues into actionable knowledge articles?
? Are you eager to champion BNP Paribas values in a collaborative IT hub?

WHO WE ARE
We are the Telecom & Workspace domain of CIB ITO, delivering end‑user IT services across EMEA. Our 400‑plus experts ensure a secure, stable, and efficient production environment, covering infrastructure, telecom, workspace, security, and application domains.

MISSION
As a Service Desk Support Analyst (L1+), you will resolve moderately complex incidents, restore services within SLA, and enrich our knowledge base to prevent future issues, ensuring continuity and improving support efficiency for BNP Paribas employees.

️ WHAT YOU’LL DO

• Manage incidents escalated from first‑line support and achieve timely resolution.
• Translate proven solutions into clear Knowledge Base Articles.
• Create and update documentation to support the wider service desk team.
• Provide status updates to users and ensure accurate case logging for analysis.
• Collaborate with first‑line teams to boost First Contact Resolution rates.

WHAT YOU’LL BRING

• Bachelor’s degree in IT or Computer Science.
• Proven experience in a service support role (L1/L2).
• Fluent English (C1) and Portuguese (C1), written and spoken.
• Hands‑on experience with ServiceNow.
• Strong problem‑solving, fast decision‑making and interpersonal communication skills.
• Ability to switch quickly between topics while maintaining focus.
• (Desirable) ITIL Foundation certification.

OUR PERKS

• Comprehensive training programs and clear career paths with internal mobility worldwide.
• Active Diversity & Inclusion Committee and employee communities (PRIDE, We Generations, MixCity).
• Corporate volunteering program “1 Million Hours 2 Help”.
• Flexible compensation plan.
• Hybrid work model (50% remote).
• 32 vacation days.

For more on our inclusive culture, visit Diversity, equality and inclusion BNP Paribas.

ABOUT BNP PARIBAS
We are BNP Paribas, a European banking leader with a global footprint in 64 countries and over 178 000 professionals. Our Corporate & Institutional Banking and International Financial Services divisions empower corporations, institutions, and individuals with financing, investment, savings, and insurance solutions. In Spain, our IT Production platform supports these businesses, ensuring secure, reliable services for our clients worldwide.

APPLY NOW!
Ready to join our dynamic support team? Submit your application today. Explore more opportunities at BNP Paribas Careers.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

MISSION

The “Digital Platforms” Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas, it is in charge to manage a key part of the infrastructure such the core of the servers, databases, storage, backup, middleware, citrix farms, and hypervisor for virtual infrastructure. 

Within this domain, Middleware File Transfer administration has a relevant role, as this infrastructure is a key in the transaction of information between BNPP PARIBAS sites and with external stakeholders.

RESPONSIBILITIES

This position is focus on the management of File Transfers infrastructure for all European countries where BNPP is present and in a near future to collaborate on the Follow the Sun production support.

This infrastructure offers service on high availability environments to ensure the exchange of files inside BNPP and with external counterparties is done on time and with the required quality. 

Due to large number of assets to manage, to be able to build and manage scripts to automate the operative is a key point.

Vulnerability and obsolescence remediation, proactive improvements and action plan for incidents are part of the day to day of this position.

To work following ITIL methodology is part of the daily basis in this and the rest of IT areas.

REQUIREMENTS

• Studies

•            Bachelor in Computer Science preferable but not mandatory.

•            ITIL Foundation certificate will be desirable.

• Experience

•            Expertise for 2-3 years on AXWAY file transfer technologies: CFT, Secure Transport.

•            Expertise on high availability environments.

•            Expertise on Linux environments (advanced user skills. Not admin skills are needed).

• Languages

•            High English spoken and written fluent (B2/C). Mandatory.

•            French spoken and written will be high valued.

SKILLS

• Technical

•            Automation – scripting capabilities.

•            Team and collaborative working to develop and deliver appropriate solutions skills.

•            Customer service-oriented skills.

•            Experience of delivering strategic priorities within strict timelines.

•            Ability to work in a Self-managed environment.

•            Certificate & key authentication knowledge.

• Transversal & Behavioral

•            Eager to learn.

•            Analytical mind-set.

•            Ability to work well under pressure, ability to work autonomously and in team environment.

•            Good interpersonal and communication skills.

•            Iniciative its part of the daily basis.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. 

 Do you thrive on coordinating incidents, changes and problems in a fast‑paced environment?
 Would you like to safeguard production security for thousands of EMEA clients?
 Are you looking for a role that blends technical rigor with a supportive, inclusive culture?

INDEX
1️⃣ Who we are
2️⃣ Mission
3️⃣ What you’ll do
4️⃣ What you’ll bring
5️⃣ Our perks
6️⃣ About BNP Paribas

 WHO WE ARE
We are the Spain IT Production organization, part of CIB ITO & ITG IT Platforms. Our 400‑plus experts deliver end‑to‑end production services—Infrastructure, Telecom, Workspace, Security and Application Production—across EMEA. We ensure a secure, stable and efficient digital environment for our clients.

 MISSION
As an Incident, Change & Problem Manager you will protect production security by detecting and coordinating incidents, steering change and problem portfolios, leading crisis meetings, and driving continuous improvement across the ProdSec (Production Security) landscape.

 WHAT YOU’LL DO

• Detect and analyze infrastructure‑related incidents, engaging stakeholders to determine root causes.
• Direct and coordinate incident, change and problem resolution processes.
• Lead steering and facilitation meetings for change coordination and problem action plans.
• Produce, analyse and distribute monthly dashboards and incident‑crisis reports to internal clients and management.
• Act as the Disaster Recovery and PACT correspondent for ProdSec.

 WHAT YOU’LL BRING

• Master’s degree or equivalent.
• Minimum 5 years of experience in incident, change or problem management within IT production.
• High proficiency in English (written & spoken); French is a plus.
• Strong knowledge of Microsoft O365 and ServiceNow.
• Critical thinking, analytical and synthesis skills, with attention to detail.
• Rigor, autonomy, curiosity and a collaborative mindset.
• Ability to communicate clearly, influence stakeholders and produce concise synthesis documents.

 OUR PERKS

• Structured training programs, clear career paths and internal mobility (national & international).
• Active Diversity & Inclusion Committee and employee communities (PRIDE, We Generations, MixCity).
• Corporate volunteering programme (1 Million Hours 2 Help).
• Flexible compensation and 50% hybrid‑working model.
• 32 vacation days + flexible benefits.
• Learn more about our commitment to inclusion: Diversity, equality and inclusion  BNP Paribas

 ABOUT BNP PARIBAS
We are BNP Paribas, a European banking leader with a presence in 64 countries and 178 000 employees. Our Corporate & Institutional Banking and International Financial Services divisions serve corporates, SMEs and institutions worldwide. In Spain, our IT Production team empowers the Group’s digital market evolution, ensuring secure and reliable services for all clients.

 APPLY NOW!
Ready to shape production security at a global bank? Submit your application today.

Explore more opportunities at BNP Paribas Careers.

GROUP BNP PARIBAS

GRUPO BNP PARIBAS

El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.

CIB2S

BNP Paribas en su actividad de Securities Services ofrece una amplia variedad de servicios derivados de la compra-venta de instrumentos financieros y participaciones en fondos de inversión, como su liquidación, custodia, valoración, administración y financiación y todas las operaciones financieras derivadas de los mismos (pago de dividendos, ampliaciones de capital, suscripciones y reembolsos de fondos, etc.).

SOBRE EL PUESTO

MISIÓN

Estamos buscando un/a becario/a junior de back‑office (sin experiencia previa) para incorporarse a nuestro equipo en Madrid. Desde la posición, colaborará directamente con los equipos operativos realizando tareas administrativas vinculadas a los mercados de capitales: gestión y validación de datos de clientes, procesamiento de instrucciones de compra/venta y suscripciones, control de pagos y liquidaciones, y apoyo en la aplicación de normas de riesgo y cumplimiento para evitar exposiciones indebidas y posibles sanciones. Además, asistirá en la comunicación operativa con clientes y contrapartidas, garantizando la correcta documentación.

RESPONSABILIDADES

– Respetar los plazos y anticipar proactivamente problemas operativos informando al responsable si es necesario

– Controlar el riesgo para evitar incidencias

– Intentar, de manera continua, mejorar los procedimientos para agilizar los procesos

– Ser organizado para trabajar de manera eficaz con el equipo

– Conocer, entender y seguir las reglas del mercado

– Cumplir en todo momento las políticas, directrices y procedimientos internos

REQUISITOS

• Estudios

Estar cursando un grado (preferible ADE o similar), o un máster.

• Experiencia

No es necesario.

• Idiomas

Castellano: nativo

Inglés: nivel C1

COMPETENCIAS

• Técnicas

– Conocimiento del paquete office

– Conocimiento de Power BI valorable

• Transversales & Comportamentales

– Ser responsable y organizado

– Proactividad y ganas de aprender

– Habilidad para colaborar y trabajar en equipo

BENEFICIOS

• Un día de vacaciones por mes trabajado (conforme duración de Convenio con la universidad).

Compromiso de diversidad e inclusión

BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.   

GRUPO BNP PARIBAS

El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.

CIB2S

BNP Paribas en su actividad de Securities Services ofrece una amplia variedad de servicios derivados de la compra-venta de instrumentos financieros y participaciones en fondos de inversión, como su liquidación, custodia, valoración, administración y financiación y todas las operaciones financieras derivadas de los mismos (pago de dividendos, ampliaciones de capital, suscripciones y reembolsos de fondos, etc.).

SOBRE EL PUESTO

MISIÓN

Estamos buscando un/a becario/a junior de back‑office (sin experiencia previa) para incorporarse a nuestro equipo en Madrid. Desde la posición, colaborará directamente con los equipos operativos realizando tareas administrativas vinculadas a los mercados de capitales: gestión y validación de datos de clientes, procesamiento de instrucciones de compra/venta y suscripciones, control de pagos y liquidaciones, y apoyo en la aplicación de normas de riesgo y cumplimiento para evitar exposiciones indebidas y posibles sanciones. Además, asistirá en la comunicación operativa con clientes y contrapartidas, garantizando la correcta documentación.

RESPONSABILIDADES

– Respetar los plazos y anticipar proactivamente problemas operativos informando al responsable si es necesario

– Controlar el riesgo para evitar incidencias

– Intentar, de manera continua, mejorar los procedimientos para agilizar los procesos

– Ser organizado para trabajar de manera eficaz con el equipo

– Conocer, entender y seguir las reglas del mercado

– Cumplir en todo momento las políticas, directrices y procedimientos internos

REQUISITOS

• Estudios

Estar cursando un grado (preferible ADE o similar), o un máster.

• Experiencia

No es necesario.

• Idiomas

Castellano: nativo

Inglés: nivel C1

COMPETENCIAS

• Técnicas

– Conocimiento del paquete office

– Conocimiento de Power BI valorable

• Transversales & Comportamentales

– Ser responsable y organizado

– Proactividad y ganas de aprender

– Habilidad para colaborar y trabajar en equipo

BENEFICIOS

• Un día de vacaciones por mes trabajado (conforme duración de Convenio con la universidad).

Compromiso de diversidad e inclusión

BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.   

GRUPO BNP PARIBAS

 Estudios univeritarios en actuarial

Inglés

Excel, Word, SQL, SAS, Python

Conocimientos: IFRS4, IFRS17 y SII

Gestión de riesgos

Análisis y toma de decisiones

Trabajo en equipo