GROUP BNP PARIBAS

 Grado en Informática

Valorable conocimientos previos en experiencias similares

Valorable Inglés

• Java

• Sql
• Herramientas de ofimática (Excel, Word, Outlook, PowerPoint).

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Platform

The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organisation.

ABOUT THE JOB

MISSION

The “Digital Working” Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, the EUC Desktop HVD Europe team is responsible for the support of the Virtual Infrastructure Services Operations for the European Region.

The Desktop HVD team is responsible for the maintenance, support and facility operations of all virtual machines and physical remote pc accessed by XenDesktop infrastructure. The team is in charge of the maintenance, deployment and operations of all HVD clients as to include maintenance, performance of the production infrastructure, as well as the build image maintenance.

The team is also accountable to participating on the Security Patch deployment as well as remediation process to guarantee a secured and healthy environment.

The Desktop HVD team is the main SPOC between end users and Infrastructure teams that have an impact on the virtual infrastructure. This role provides for engineered solutions, whether methods, processes, tools, infrastructure or client and coordination activities for support teams.

RESPONSIBILITIES

• HVD Infrastructure Monitoring, Operations and Health Check.
• HVD Infrastructure Lifecycle Management operations – New Builds, Templates, Security Patches, upgrades…
• HVD Backend and End Points configuration and support (Zero Client Console management, Zero/Thin Clients firmware and configuration)
• Provide services from the HVD Service Catalogue within the agreed SLA’s. (+10.000 users)
• Adhere to company ITSM processes – Incident Management, Reactive and Proactive Problem Management and Change Management – and ensure all related actions are properly documented in the corporate tools and all related stakeholders are informed on time.
• Special Operations engagements (Disaster Recovery exercises, Business Continuity Plan tests, complex Datacenter infrastructure migrations and/or replacements)
• Participate jointly with L3 Engineering team in the CIP (Continuous Improvement Plan) to leverage and improve the overall HVD Infrastructure.
• Remote PC infrastructure Monitoring, Operations and Health Check.

Other responsibilities:

• To advise and support a very heterogeneous user community and address them to the appropriate teams when the topic exceeds the role and scope.
• To coordinate with many other teams actions carried out in the infrastructure (i.e. Networks, Storage, Wintel and Datacenter facilities, Service Desk among others)
• To provide ongoing reports on the status and usage of the infrastructure
• Support other operational teams in migrations to HVD infrastructure

REQUIREMENTS

• Studies

·         Bachelor in Computer Science or equivalent

·       ITIL Foundation certificate will be desirable

• Experience

·       5+ years’ experience in a similar environment. Multinational + 10000 users at least.

• Languages

·       High English spoken and written fluent (B2/C)

·       French spoken and written will be valued

SKILLS

• Technical

·       Advanced Powershell and VBS Scripting to automate processes and gather information from broad and diverse systems

·       Citrix XenDesktop and strong knowledge on virtualization technologies.

·       MS Powershell Scripting to automate processes and gather information from broad and diverse systems

·       Windows 10/11 Operating system configuration and support

·       Microsoft Active Directory and Group Policy Objects (GPO)

·       SCCM knowledge

·       Working closely with the relevant technology teams to guarantee service stability

·       Continuously ensure that all servers meet required standards within each region

·       Produce regular reports to show compliance and health status

·       Ensure that documentation is maintained and updated to a high standard

·       Monitoring critical and core services to ensure accurate visibility of issues and potential problems

·       Manage integrations with other toolsets such as ITSM, Software Asset Management and Vulnerability Management

·       Advanced analytical, troubleshooting, and problem-solving abilities

·       Use technical expertise in Windows, PowerShell, SCCM, SQL, and WMI as well as other enterprise applications. Identify processes that are currently being done manually and find a way to automate

• Transversal & Behavioral

·      Proactive and pragmatic approach with a strong ability to work on own initiative

·      Ownership of work and commitment to delivery

·      Strong problem solving skills

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

 Implement the Procurement Strategy

–  Support and challenge his/her internal clients in the definition of their business requirements, based on market or other entities best practices.

–  Prepare and issue RFPs together with the internal clients & functions: identification and selection of potential providers, on-boarding analysis, formalization of RFPs, selection criteria definition, etc. in line with the Group Norms and CSR approach.

–  Negotiate with suppliers and validate the contracts with all needed functions (Legal, DPO, IT Security, Compliance, etc.).

–  Follow-up the procurement actions within his/her perimeter making sure that the contracts conditions are compliant (price, lead-time, quality, etc.).

–  Realize and declare savings within his/her perimeter.

2. Manage the suppliers’ risks

• Perform the on-boarding process of suppliers within his/her perimeter to ensure effective risk management at an early stage of the Procurement process.
• Manage the relationships with suppliers within his/her perimeter in compliance with the Group rules of conduct:

• Coordinate the suppliers’ risk monitoring process within his/her perimeter
• Monitor the APL (Action Plan List) within his/her perimeter
• Ensure the internal clients’ satisfaction in terms of cost, delivery and suppliers’ level of service and implement corrective actions, if needed.

Perform the off-boarding process with suppliers within his/her perimeter.

3. Participate in the Procurement Process Improvement

• Contribute to the improvement of the internal processes, procedures and policies. 
• Spread the procurement culture within the entity.

–  Build effective relationships with key stakeholders through proactive engagement, collaborative working practices and a lean and flexible approach to work.

• Perform trainings whether mandatory or necessary to efficiently perform his/her function.
• Participate in the transformation of the function following Group P&P guidelines.

4. Participate in the external staff management

• Manage the necessary actions regarding the registration of external staff, as well as monitoring of all the related documentation and controls.
• Act as contributor informing on the relevant issues and recommended measures related on the identified risks to appropriate stakeholders.

5. Comply with the Procurement Control Plan

• Detect, notify and mitigate the risks within his/her perimeter (process or suppliers, etc.).
• Perform the back-office activities of his/her perimeter:
• Contracts archiving and follow-up of their termination dates to take appropriate decision with CPO and internal clients;
• Controls regularly performed;
• Suppliers’ folders maintenance up-to-date.

Diversity and Inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. Therefore, on equal terms of qualifications and competencies for the position, the candidate of the underrepresented sex at that level shall have access to the position. We strive to reflect the society we live in, while keeping with the image of our clients.

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Diversity and Inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Studies

• Experience

• Languages

• Technical

• Transversal & Behavioral

GROUP BNP PARIBAS

● Computer and Software Skills – MS Office

● Computer and Software Skills – Google Environment

● Ethics and Integrity

● HRIS – PeopleNet / Cornerstone / Talentsoft (valuable)

 

●        Active listening 

●        Ability to Collaborate / Teamwork 

●        Communication skills – oral and written 

●        Creativity & Innovation/Problem solving 

●        Ability to embody Diversity, Equity and Inclusion within the Group (Mastering)

●        Analytical Ability

From the 17 European branches of BNP Paribas CIB, there are 12 countries considered as IT Less countries (Netherlands, Bulgaria, Hungary, Poland, Romania, Czech Republic, Spain, Portugal, Ireland, Sweden, Norway, Denmark) and others with a Local IT team  (Belgium, UK, Russia, Italy, Luxembourg, Germany-Austria).

CIB IT Spain is responsible for all CIB European local applications excluding Local IT countries, providing ADM (Application Development and Maintenance) and APS (Application Production Support) services to its internal clients.

CIB IT Spain is responsible for providing vision to the applications and systems under its scope, implementing the overall strategy for developing and implementing technology initiatives. It is also responsible for the planning and implementation of BAU activities, initiatives and projects for the local BNPP systems within the European territories, delivering those with the respect of Group IT rules, regulatory standards and compliance guidelines for the IT domains in its scope.

DAILY WORK:

Holding a position within the IT Governance team of CIB IT Spain, you will act as single point of contact for our internal clients (the European branches) and you will play a key role regarding the satisfaction of their needs. You will manage a portfolio of applications (about 250-300 applications identified in the application inventory), the coordination between the users and the IT developers and IT Production team.

 More precisely, you will have to:

·  Build and maintain a sound relationship with the branches assigned to you, and represent their voice within different CIB IT Team. 

·  Analyze the needs and use the Demand Management Process in Europe with the corresponding Demand management Tool (i.e. JIRA)

·  Receive and clarify the business and technical needs and requests in the form of Business requirements

·  Perform a review of the Business Requirements with the appropriate internal stakeholder(s) in order to confirm if they are in line with the application landscape strategy (local, central, group, external tools)

·  Follow up the timely delivery of the outstanding requests and regularly report on the progress towards the branches

·  Organize and implement the CIB IT Governance committees:

o  Organize monthly meeting or bi-monthly follow up with the European sites.

o  Prepare and analysis the KPIs (Applications portfolio, Incidents, Change …) and agree action plans if necessary.

o  Follow up of the status of the projects in portfolio in terms of budget and delivery date.

o  Risk and issues identification and follow-up of the remediation and mitigation plans

o  Follow up the third-Party applications inventory

·  Coordinate the different steps of IT Governance procedures for projects and demands for the applications and locations under the scope, following the procedures and preparing the necessary documentation such as project card, Project Initiation Document (PID), Governance Assessment (GA), … for the location initiatives and in collaboration with the different stakeholders.

PROFILE:

·        You have a generalist profile, ideally combining a previous experience (+5 years) in an (internal or external) client facing role, collaborating with users and technical IT people and coordinating (small to medium) projects, e.g. as a PMO officer, business analyst, or key user.

·        Any related certifications are a plus.

·        Language requirements: full professional proficiency in English is mandatory; knowledge of any other European language is a plus.

·        Any technical IT knowledge is a plus but not a must. Most important is a willingness to dive into technical aspects and learn the language of technical people.

·        You have excellent communication skills, and you can easily find your way in a complex environment thanks to your networking skills.

·        You are client oriented, conscientious and result oriented. You have a proactive, can-do personality.

·        You are driven, eager to learn, structured and take pride in delivering work of high quality.

EXPERTISE AND SKILLS:

Business skills:

–  Business/IT Relationship (Proficient)

Transversal skills:

–  Ability to manage a project (Proficient)

–  Ability to manage/facilitate a meeting, committee … (Proficient)

–  Ability to develop and adapt a process  (Proficient)

Behavioral skills:

–  Ability to Synthetize/Simplify (Proficient)

–  Organizational Skills (Proficient)

–  Communication Skills – Oral & Written (Proficient)

Tools / technologies / methodologies:

–  Application Portfolio and Life-cycle Management (Proficient)

–  SCRUM/Agile methodologies and practices (Basic) 

–  Excel skills, including pivot tables, VLOOKUP, SUMIF (Proficient)

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Relacionadas con el riego operacional de la dirección: ejecución de los controles periódicos,  creación y seguimeinto de los planes de acción, revisión y actualización de procedimientos, revisión de cartografías de riesgo y de incidentes operacionales.
• En el archivo digital de la documentación del área y seguimiento de fechas y envío de alertas a las áreas afectadas para el cumplimiento de los plazos de entrega de la información.
• Reporting y agrupación de la información de las diferentes áreas de la drección.
• En la revisión de plantillas para hacer más ágil el flujo de comunicación con las diferentes áreas.

• Studies

• Experience

• Languages

• Technical

• Transversal & Behavioral